No Amazon Games are showing

Per the title! Since I got a new PC (circa mid November), no Amazon games are appearing on the Heroic list. I've fiddled with some settings, but found no definitive and up-to-date fix online, so the biggest thing I've done is re-installed Heroic, to no avail.

May be associated, but I often do get forcibly logged out of Amazon and have to log in.

Is there a known fix?

HeroicBotAPP•12/16/25, 9:53 PM

Please see the following images on how to send a Heroic / Legendary / GOGDL / Nile log file:

CommandMC•12/16/25, 9:53 PM

The amazon log file would help here

Bbrilliant-lime The amazon log file would help here

worthy-azureOP•12/16/25, 9:54 PM

No worries, thanl you!

nile.log4.34KB

nile.log.old2.5KB

worthy-azureOP•12/17/25, 7:35 PM

@CommandMC Heya, just checking, did you see the above?

CommandMC•12/17/25, 7:36 PM

Apologies for not reporting back. Yes, but I'd have to look into how exactly our Amazon implementation works again to assist further

CommandMC•12/17/25, 7:36 PM

@Linguin may be able to help you

radical-lime•12/17/25, 7:39 PM

it may be a case of amazon changing the api, will have to test myself

Bbrilliant-lime Apologies for not reporting back. Yes, but I'd have to look into how exactly our...

worthy-azureOP•12/17/25, 7:54 PM

Nw, I get how hectic it is!

Rradical-lime it may be a case of amazon changing the api, will have to test myself

worthy-azureOP•12/17/25, 7:55 PM

Anything I can do to help?

radical-lime•12/18/25, 11:06 AM

hmm, from my testing listing games works fine

Rradical-lime hmm, from my testing listing games works fine

worthy-azureOP•12/18/25, 11:06 AM

Is anything evident from the logs?

radical-lime•12/18/25, 11:09 AM

nothing apparent really...

radical-lime•12/18/25, 11:14 AM

could you check if %Appdata%/Heroic/nile_config/nile/library.json exists?

Rradical-lime could you check if %Appdata%/Heroic/nile_config/nile/library.json exists?

worthy-azureOP•12/18/25, 12:46 PM

Yes, attached

library.json2B

worthy-azureOP•12/18/25, 12:46 PM

It's empty

radical-lime•12/18/25, 12:47 PM

are you sure you have games attached to your account?

radical-lime•12/18/25, 12:47 PM

redeemed I mean

Rradical-lime are you sure you have games attached to your account?

worthy-azureOP•12/18/25, 12:49 PM

Yes, years worth. They were showing on my laptop! This has only been an issue since I started gaming on my Desktop

radical-lime•12/18/25, 12:50 PM

okay, then try deleting the library.json file as well as syncpoint.raw if present

Rradical-lime okay, then try deleting the library.json file as well as syncpoint.raw if presen...

worthy-azureOP•12/18/25, 12:52 PM

Deleted, how do I go about resetting them properly? Just re-open Heroic?

radical-lime•12/18/25, 12:53 PM

yes, they should re-appear when heroic refreshes the library

Rradical-lime yes, they should re-appear when heroic refreshes the library

worthy-azureOP•12/18/25, 12:54 PM

Refreshed, same as before I'm afraid!

library.json2B

worthy-azureOP•12/19/25, 10:35 PM

Heya @Linguin, any news on the above?

radical-lime•12/19/25, 10:35 PM

it is a weird one

radical-lime•12/19/25, 10:35 PM

did you try logging in again?

worthy-azureOP•12/19/25, 10:36 PM

Logging into Amazon that is?

radical-lime•12/19/25, 10:36 PM

yes

Rradical-lime yes

worthy-azureOP•12/19/25, 10:37 PM

Well I've been logged out/logged in several times

I can log out/in manually one more time if that helps

radical-lime•12/19/25, 10:39 PM

also try running the following in powershell

$env:NILE_CONFIG_PATH="C:\Users\james\AppData\Roaming\heroic\nile_config"$env:NILE_CONFIG_PATH="C:\Users\james\AppData\Roaming\heroic\nile_config"

& "C:\Users\james\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\nile" library sync --force -d

& "C:\Users\james\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\x64\win32\nile" library sync --force -d

radical-lime•12/19/25, 10:39 PM

there is a space betwen & and the rest, but discord makes a newline

worthy-azureOP•12/19/25, 10:40 PM

Grand, will do this

worthy-azureOP•12/19/25, 10:40 PM

The Amazon login isn't technically mine (is my account, weird stuff with family accounts) but I'll do it once I can

radical-lime•12/19/25, 10:42 PM

Im not sure how family accounts behave tbh, this may be related

Rradical-lime Im not sure how family accounts behave tbh, this may be related

worthy-azureOP•12/19/25, 10:45 PM

Well, the story is that I started getting free Amazon games AGES ago- like, eight or nine years- but before they were Amazon, it was Twitch Prime. I set it up with my Twitch account, but connected it to my father's Amazon account.

Eventually, Amazon subsumed Twitch Prime, and my father's login became the main login rather than my Twitch. Then they kicked Twitch out of the picture entirely, making it Amazon Prime Games.

So the account and stuff is mine, but uses my father's login, and I've yet to find a way to reverse it.

But this all has otherwise worked until a few months ago.

worthy-azureOP•12/19/25, 10:52 PM

@Linguin Logging in again fixed it, thanks a mil!

No Amazon Games are showing

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