Account loss requires urgent help.
✅Answered
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I urgently request the recovery of my PUBG MOBILE account, which was stolen on January 22, 2026. The thief has gained control of my linked Facebook account and mobile phone, enabled two-step verification on the PUBG MOBILE account without my consent, and likely modified its recovery options, resulting in me being completely locked out. I am the original and sole owner of this account. My account was created approximately between May and July 2019; it is primarily played in Iraq and occasionally in Japan, with the in-game language set to Arabic.
The incident began on the morning of January 22, 2026, when my old mobile phone and SIM card were lost. At that time, I was temporarily using a friend's Xiaomi Pad 6 Pro to log into my account via Google to play PUBG MOBILE. Later that same day, when I attempted to log in from my own new device, a Xiaomi 11 Ultra, I discovered that I could no longer access the account. The thief has taken over my PUBG MOBILE account, enabled two-step verification, and has quite possibly changed the recovery information. My backup Facebook login is also consistently returning errors and is unusable.
My last successful login was on January 22, 2026, using the Xiaomi Pad 6 Pro and my Xiaomi 11 Ultra, respectively. My account contains valuable season progress, skins, and in-game items.
I earnestly request your team's assistance to: verify my ownership of this PUBG MOBILE account; unbind the currently linked, compromised phone number and the malfunctioning Facebook account; disable two-step verification; and assist me in re-binding the account to a new, secure login method under my control so that I may regain access. In-game retrieval method Because I didn't use the usual equipment to stop my complaint forever, I had to come here to seek the help of the official staff. My account name:مانركس
I urgently request the recovery of my PUBG MOBILE account, which was stolen on January 22, 2026. The thief has gained control of my linked Facebook account and mobile phone, enabled two-step verification on the PUBG MOBILE account without my consent, and likely modified its recovery options, resulting in me being completely locked out. I am the original and sole owner of this account. My account was created approximately between May and July 2019; it is primarily played in Iraq and occasionally in Japan, with the in-game language set to Arabic.
The incident began on the morning of January 22, 2026, when my old mobile phone and SIM card were lost. At that time, I was temporarily using a friend's Xiaomi Pad 6 Pro to log into my account via Google to play PUBG MOBILE. Later that same day, when I attempted to log in from my own new device, a Xiaomi 11 Ultra, I discovered that I could no longer access the account. The thief has taken over my PUBG MOBILE account, enabled two-step verification, and has quite possibly changed the recovery information. My backup Facebook login is also consistently returning errors and is unusable.
My last successful login was on January 22, 2026, using the Xiaomi Pad 6 Pro and my Xiaomi 11 Ultra, respectively. My account contains valuable season progress, skins, and in-game items.
I earnestly request your team's assistance to: verify my ownership of this PUBG MOBILE account; unbind the currently linked, compromised phone number and the malfunctioning Facebook account; disable two-step verification; and assist me in re-binding the account to a new, secure login method under my control so that I may regain access. In-game retrieval method Because I didn't use the usual equipment to stop my complaint forever, I had to come here to seek the help of the official staff. My account name:مانركس
Solution
Please submit a claim in-game if you wish to recover your account.
Please reach out to the customer service via in-game or by sending an email to service@pubgmobile.com if you need help, or for any questions.
Please reach out to the customer service via in-game or by sending an email to service@pubgmobile.com if you need help, or for any questions.
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