Its become a bit more common since Xmas - but these are just the ones we are aware of due to them complaining.
Server ID: Shadowfang // 1107591886090272790
Affected users
deadskeezz (Feb 2026)
UID: 316777058950709252
Skipped Pup Role (lv.10) received Normal Role (lv.20) 10 levels later, but still no pup. Manually assigned it at lv.31
bovinaut (Jan 2026)
UID: 915483876409901057
Skipped Normal Role (lv.20) we manually assigned it at lv.32
atlan_oz (Jan 2026)
UID: 404742001247125514
Skipped Pup Role (lv.10) Manually assigned.
.ep0ch (Nov 2025)
UID: 284447837683449856
Skipped Rare Wolf (lv.60). Manually assigned.
There were a few more but i didnt note it down anywhere sorry, maybe another 2-3 from memory.