My account has been hacked
✅Answered
I have access to the Email, Game Centre and Facebook connected to my Pubg account but U can't login because the hacker has added his phone number for 2 step verification, I already tried account recovery 2 times but both time my claim failed , I have records of my UC purchase, I have the exact dates when I connected my Pubg account to email Facebook and game centre even after providing such crucial evidence they declined both claims. What should I do now is there an email i can send and I can provide all proofs needed to prove my ownership questions
Solution
You will need to provide accurate information to the questions asked. Inaccurate information may cause your request to get rejected as mentioned by the customer service, so make sure to double check your answers.
It is also really helpful to submit claims on a device you used frequently to login to the game. If you no longer have access to this device, it may be helpful to mention why on your claim.
Please reach out to the customer service via in-game or by sending an email to service@pubgmobile.com if you need help regarding the in-game recovery tool.
It is also really helpful to submit claims on a device you used frequently to login to the game. If you no longer have access to this device, it may be helpful to mention why on your claim.
Please reach out to the customer service via in-game or by sending an email to service@pubgmobile.com if you need help regarding the in-game recovery tool.
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