My account (UID: 5219099523) was banned due to hacker activity. I recovered it on Feb 2nd.
✅Answered
dear Support Team,
Thank you for your manual review. However, I must clarify that during the dates you mentioned (January 30th and February 1st), my account was HACKED/SCAMMED and was not under my control.
I only managed to recover my account on February 2nd after a lot of struggle and expense. The cheating activity detected was done by the hacker who had illegal access to my account, not by me. As someone who has invested a lot of money into this account, I would never risk a 10-year ban by using cheats.
I kindly request you to verify the Login IP addresses and Device IDs for those specific dates (Jan 30 - Feb 1). You will see they are completely different from my usual login information. I am a victim of account theft, and it is unfair that I am being punished for a hacker's actions.
Please review my login history and help me recover my long-term investment. I am a loyal player and I value the game’s integrity.
UID: 5219099523
Thank you for your manual review. However, I must clarify that during the dates you mentioned (January 30th and February 1st), my account was HACKED/SCAMMED and was not under my control.
I only managed to recover my account on February 2nd after a lot of struggle and expense. The cheating activity detected was done by the hacker who had illegal access to my account, not by me. As someone who has invested a lot of money into this account, I would never risk a 10-year ban by using cheats.
I kindly request you to verify the Login IP addresses and Device IDs for those specific dates (Jan 30 - Feb 1). You will see they are completely different from my usual login information. I am a victim of account theft, and it is unfair that I am being punished for a hacker's actions.
Please review my login history and help me recover my long-term investment. I am a loyal player and I value the game’s integrity.
UID: 5219099523
Solution
As long as an account is found to be cheating it will be permanently banned, regardless of who was on the account at the time. It is your responsibility as the owner to ensure your account remains secure.
You can send an email to service@pubgmobile.com if you are not satisfied with the appeal results.
You can send an email to service@pubgmobile.com if you are not satisfied with the appeal results.
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