To get assistance to reset the server selection cooldown, you should send a description to the custo

N

NaDeKoOP•11/21/20, 1:14 PM

It is a one time service.

B

Batman•11/21/20, 1:14 PM

@NaDeKo thank you so much.. may I know how long they'll take it to reset please?

D

Deleted User•11/21/20, 1:14 PM

This is the the acount id 5567444351 @SHEXA did this persons sends the screenshots mate @NaDeKo

BBatman @NaDeKo thank you so much.. may I know how long they'll take it to reset please...

N

NaDeKoOP•11/21/20, 1:15 PM

Depends on the number of requests.

W

wold13•11/21/20, 1:16 PM

Ребят есть Русские ?

D

Dyno•11/21/20, 1:16 PM

Please do not use languages other than English, @wold13. You may refer to subpoint 3.1 in #guidelines for regional communities.

D

Deleted User•11/21/20, 1:16 PM

@NaDeKo what is the final things we have to do mate

D

Deleted User•11/21/20, 1:16 PM

?

D

Dancing•11/21/20, 1:18 PM

Hey

D

Dancing•11/21/20, 1:18 PM

Can you help me

D

Davian•11/21/20, 1:19 PM

Any plans to nerf the M416 like the PC Version (Damage, Bullet Velocity and reloading time)?

J

jay ho•11/21/20, 1:19 PM

My twitter account got hacked and hacker is not letting me unlink it from my pubgm account please help

D

Dyno•11/21/20, 1:21 PM

Please contact the customer service via the in-game settings for further assistance, @jay ho.

DDavian Any plans to nerf the M416 like the PC Version (Damage, Bullet Velocity and relo...

N

NaDeKoOP•11/21/20, 1:21 PM

No, you can suggest it in #old

D

Dyno•11/21/20, 1:21 PM

We are unable to provide assistance if you do not ask a question or state a problem, @Dancing. Remember to read through #faq before asking questions in the support channels.

DDeleted User @NaDeKo what is the final things we have to do mate

N

NaDeKoOP•11/21/20, 1:21 PM

I am talking to him privately.

D

Deleted User•11/21/20, 1:21 PM

@NaDeKo ok mate thanks

W

wold13•11/21/20, 1:22 PM

There was a system error, I need to change the server from South America to Europe

D

Dyno•11/21/20, 1:22 PM

Please refer to this channel's pinned messages for further information, @wold13:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select

Pins

Pins

located at the top.

Ҽ

Ҽ・YØURI•11/21/20, 1:23 PM

Good afternoon. Got a question. I already played 70 games on the NA server and now it switched to EU. I totally dont want to rank on EU. Already playing for 2 seasons on NA now. Already sended a text to pubg support. But i was really busy with pushing Conqeruer..please somebody help?

L

lfhyper•11/21/20, 1:24 PM

When it's come stable

Screenshot_2020-11-21-19-22-48-297_com.tencent.ig.jpg274.13KB

D

Dyno•11/21/20, 1:24 PM

Please refer to this channel's pinned messages for further information, @FakeYøuri:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select

Pins

Pins

located at the top.

D

Dancing•11/21/20, 1:24 PM

I am a European player, because I chose the wrong sorber, I played with European players until yesterday and raised my league in Europe, but although I have played with European players since yesterday and everyone in Europe is getting points, I get the Middle East score and it does not help me. I cannot save my league. i have to

D

Dyno•11/21/20, 1:24 PM

Please refer to this channel's pinned messages for further information, @Dancing:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select

Pins

Pins

located at the top.

Ҽ

Ҽ・YØURI•11/21/20, 1:26 PM

Where can i find that pins?

N

NaDeKoOP•11/21/20, 1:28 PM

To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game, select: No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your user identification. The server selection cooldown will be reset as soon as possible, it is a one time service.

N

NaDeKoOP•11/21/20, 1:29 PM

@FakeYøuri

M

Mosalam•11/21/20, 1:30 PM

my account on twitter is hacked by unknown one i want to unlink twitter from my account in fast way i cant wait 7 days to unlink it please answer me before he steal my accont

D

Dyno•11/21/20, 1:31 PM

Please contact the customer service via the in-game settings for further assistance, @Mosalam.

M

Mosalam•11/21/20, 1:31 PM

not useful

M

Mosalam•11/21/20, 1:32 PM

want a way please

G

GHAZI•11/21/20, 1:33 PM

I got ban how can i take my account back?

P

PUBG MOBILE•11/21/20, 1:33 PM

@GHAZI:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

M

Mosalam•11/21/20, 1:34 PM

my account on twitter is hacked by unknown one i want to unlink twitter from my account in fast way i cant wait 7 days to unlink it please answer me before he steal my accont

D

Dancing•11/21/20, 1:35 PM

@NaDeKo I told help and support the name of the game is it enough to fix the problem

M

Mosalam•11/21/20, 1:35 PM

how can i communicate with any one in pubgmobile

M

Mosalam•11/21/20, 1:36 PM

my account on twitter is hacked by unknown one i want to unlink twitter from my account in fast way i cant wait 7 days to unlink it please answer me before he steal my accont

R

Rock47•11/21/20, 1:37 PM

@Mosalam Contact the in game customer service we won't be able to assist you with account related issues.

A

AnandÀK•11/21/20, 1:37 PM

Hi

M

mammu.•11/21/20, 1:37 PM

Hello, @AnandÀK.
Kindly State your issue.

A

AnandÀK•11/21/20, 1:37 PM

My account got banned for 10 yeras

A

AnandÀK•11/21/20, 1:37 PM

I didn't do anything

P

PUBG MOBILE•11/21/20, 1:37 PM

@AnandÀK:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

B

BigBronkk•11/21/20, 1:41 PM

How tf am I suppose to know if someone is cheating? It aint my job tf? If they are cheating ban em Not players they match with

M

mammu.•11/21/20, 1:41 PM

What happened, @BigBronkk? :PubgmConfused:

R

Rock47•11/21/20, 1:42 PM

Ban is for the one who continuously do that.

BBigBronkk How tf am I suppose to know if someone is cheating? It aint my job tf? If they a...

�

🎧ྀི｡˚🩺.𖥔 ݁ ˖ ♬•11/21/20, 1:42 PM

I was banned for a week for playing a game with a guy I didn’t know was a hack. I only played TDM with him

P

PUBG MOBILE•11/21/20, 1:42 PM

@REEM:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

D

Dancing•11/21/20, 1:42 PM

@mxhmd? can you help me?

M

mammu.•11/21/20, 1:43 PM

Yes, @Dancing?
State your issue.

To get assistance to reset the server selection cooldown, you should send a description to the custo

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