From your description, it seems like an issue with your account. What I can suggest is to logout fro
From your description, it seems like an issue with your account. What I can suggest is to logout from your account and do a Routine Repair of the game from login menu and also Restore Default Settings. Clear game cache and restart your device. If the issue is persistent, please reach out to the customer service in-game or report the issue through #old in compliance with the channel's pinned instructions.