JimJam
IImmich
•Created by Fox Paradox on 2/27/2023 in #help-desk-support
IOS app Live Photos
To add to that, if I then interact with one of the images that didn't upload the .MOV so that it is fully downloaded locally, then delete it from Immich (but not Apple Photos), then try to re-upload it, it still only sends the .HEIC or .JPG, not the .MOV.
25 replies
IImmich
•Created by Fox Paradox on 2/27/2023 in #help-desk-support
IOS app Live Photos
@Alex sorry to be a pain and have derailed this with the transcoding stuff, but the original reported issue here and in particular this comment I'm replying to is still actually a problem.
The majority of my photos are in the cloud as my phone can't store them all. Immich is correctly pulling the photos down from iCloud whilst backing up, but it's not sending the .mov file.
I have just spent some time testing this. Any photo that I haven't interacted with (so is not downloaded to device) that I put in a "Test" album that Immich is set to upload from, only uploads the .HEIC or .JPG, but not the .MOV.
If I interact with the photo on my phone so that it downloads everything to the device, it does send both the .HEIC or .JPG and the .MOV file.
25 replies
IImmich
•Created by Fox Paradox on 2/27/2023 in #help-desk-support
IOS app Live Photos
I see what you're saying now! I had it the wrong way round sorry, I thought the ones that weren't working were the transcoded ones, but it's the opposite!
I've clicked "missing" in the Transcode Videos job and it's picked up a bunch it missed. I didn't realise as it said 0 waiting till I clicked that.
That's fixed it, it's working perfectly now in Firefox. Thanks again. 😇
25 replies
IImmich
•Created by Fox Paradox on 2/27/2023 in #help-desk-support
IOS app Live Photos
Yes, looks like it, I use Firefox. Just tried in Edge and the ones that weren't working do work there, although the preview looks noticeably different quality which would indicate transcoding as you say.
I wonder why Immich has decided to transcode some Live Photos and not others? As in this case, ones that are working were only taken a few hours away from the transcoded ones and were uploaded overnight at the same time.
But this is definitely getting off-topic for here, so will stop asking questions. Thanks for the help. 😄
25 replies
IImmich
•Created by Fox Paradox on 2/27/2023 in #help-desk-support
IOS app Live Photos
Sorry, posted something and after further troubleshooting I think there's something else at play here. I've found that even a photo I took yesterday has a problem with the Live Photos not playing. It recognises it is a Live Photo, but gives me a red exclamation mark when I hover over the icon in the web.
I'm going to wipe my install as I only set it fresh a few days ago and do some further testing. I'll let you know if I find anything useful.
25 replies
IImmich
•Created by Fox Paradox on 2/27/2023 in #help-desk-support
IOS app Live Photos
Is it in the pipeline to be fixed or is it a limitation that can’t be fixed? I’m sure when Live Photos was first introduced this wasn’t a problem (I could maybe be misremembering, but I don’t think so)
25 replies
IImmich
•Created by Fox Paradox on 2/27/2023 in #help-desk-support
IOS app Live Photos
I would like to report that I’m having the same problem as @neks in version 1.53.0 (server and app) on iOS 16.4.1
25 replies