willdabeast6866
IImmich
•Created by willdabeast6866 on 2/7/2025 in #help-desk-support
ios video playback distorted
metadata extraction job, resolved this issue. Thanks so much!
6 replies
IImmich
•Created by FriartT on 4/10/2023 in #help-desk-support
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I'd be happy to help correct this if I can or test it in any way.
56 replies
IImmich
•Created by FriartT on 4/10/2023 in #help-desk-support
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for me its any edited photo on the phone or a portrait photo taken
56 replies
IImmich
•Created by FriartT on 4/10/2023 in #help-desk-support
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Definitly an iOS thing as I looked into this more. Not sure what's going on but with the portrait photos for sure are being edited on iOS to apply the filter and then the iPhone saves the photo as fullsizerender.jpg but the original photo is saved in a different spot.
56 replies
IImmich
•Created by FriartT on 4/10/2023 in #help-desk-support
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Let me know if I can be of assistance. It would be great to get this working.
56 replies
IImmich
•Created by FriartT on 4/10/2023 in #help-desk-support
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I see. This makes sense. The immich app is running inside of iOS and if I plug my phone into the computer it’s just grabbing the files.
56 replies
IImmich
•Created by FriartT on 4/10/2023 in #help-desk-support
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If I plug my phone in and grab the folder and files the portrait photos are HEIC and a file name corresponding to what the other regular photos are.
56 replies
IImmich
•Created by FriartT on 4/10/2023 in #help-desk-support
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Does this suggest that the file name change happens due to editing the photo on your phone? it seems like only portrait photos get the rename for me.
56 replies
IImmich
•Created by FriartT on 4/10/2023 in #help-desk-support
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Thanks so much! Good to know it’s still an original copy of the photo just renamed funny.
56 replies
IImmich
•Created by FriartT on 4/10/2023 in #help-desk-support
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Ok understood. Is anything else other than the file name changed? Is all the metadata and original photo intact?
56 replies
IImmich
•Created by FriartT on 4/10/2023 in #help-desk-support
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@Alex I saw other dialog you were having here on this related topic https://discord.com/channels/979116623879368755/994044917355663450/1063210847658311740
56 replies
IImmich
•Created by FriartT on 4/10/2023 in #help-desk-support
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I thought that it will backup all files in their original form and transcode and keep a copy for compatibility?
56 replies
IImmich
•Created by FriartT on 4/10/2023 in #help-desk-support
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Hi Alex, I noticed the same thing with all portrait photos from the iphone will get renamed fullsizereder.jpg in the library directory. Does immich save a copy of the original file somewhere? iphone-filename.HEIC
56 replies