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pitchlynn

•Created by pitchlynn on 12/29/2024 in #help-desk-support

.immich file and encoded-video access errors

I tried restoring but I think my database backup had the same problem since I made it after the problem started. So now I've started from scratch and will let it run for a week or so to get back. It is processing jobs and my library is populating. I set it up exactly the same way as before so the problem was not with access to folders. I think the db got corrupted but I'm not sure how. As mentioned I did reboot and know that my upload folder and external library paths have to be mounted manually. But I've also rebooted before so it seems unlikely that caused. I'll give it a go with the latest version and hope for better luck.

62 replies

•Created by pitchlynn on 12/29/2024 in #help-desk-support

.immich file and encoded-video access errors

If I want to start over can I salvage thumbnails and encoded videos somehow? I could try a restore with my current uplaod folder and database back up I made. But the backup was made after the problem started. I have 1 other db backup but it is probably too old and from a previous install so I betting useless.

62 replies

•Created by pitchlynn on 12/29/2024 in #help-desk-support

.immich file and encoded-video access errors

If immich started up when my uploads and external libraries were not mounted could the database have gotten messed up? I'm about ready to just start over. it takes over a week for immich to scan my library and generate thumbnails and encode videos but at least I can just let it run. I fell like something really simple is causing this but I'm not having luck.

62 replies

•Created by pitchlynn on 12/29/2024 in #help-desk-support

.immich file and encoded-video access errors

@Mraedis I don't know if this will help. I added .txt extension to the file and now it has a preview but it seems truncated.

62 replies

•Created by pitchlynn on 12/29/2024 in #help-desk-support

.immich file and encoded-video access errors

Trying file upload again with .txt extension

62 replies

•Created by pitchlynn on 12/29/2024 in #help-desk-support

.immich file and encoded-video access errors

I just tried refreshing the library from administration jobs. I ramped up to around 50K and then back down. Interesting that is seems to be counting something. It did a similar then when I ran a scan in the external library area.

62 replies

•Created by pitchlynn on 12/29/2024 in #help-desk-support

.immich file and encoded-video access errors

I was able to upload as a file. Seem like it was too long to post as text. Will that work?

62 replies

•Created by pitchlynn on 12/29/2024 in #help-desk-support

.immich file and encoded-video access errors

62 replies

•Created by pitchlynn on 12/29/2024 in #help-desk-support

.immich file and encoded-video access errors

Seems like the logs are cut off going to try again.

62 replies

•Created by pitchlynn on 12/29/2024 in #help-desk-support

.immich file and encoded-video access errors

Here are the docker compose logs

62 replies

•Created by pitchlynn on 12/29/2024 in #help-desk-support

.immich file and encoded-video access errors

Ok I’ll get those logs this evening.

62 replies

•Created by pitchlynn on 12/29/2024 in #help-desk-support

.immich file and encoded-video access errors

@Mraedis here are the logs from the server. I didn’t see any errors. It even says that the mounts were successful. Are there other logs I can provide? The help section from the bot link only listed the server and one other that didn’t seem related.

62 replies

•Created by pitchlynn on 12/29/2024 in #help-desk-support

.immich file and encoded-video access errors

Looking like a New install is a bad description. User and configuration of external library is still there. Just that the library is empty and the phone app says it is building timeline like it did when the setup was new. Is the configuration stored in the upload location?

62 replies

•Created by pitchlynn on 12/29/2024 in #help-desk-support

.immich file and encoded-video access errors

Yes I explored the files inside the container and could navigate to and see them using docker exec -it immich_server bash

62 replies

•Created by pitchlynn on 12/29/2024 in #help-desk-support

.immich file and encoded-video access errors

I was thinking maybe I pointed to the wrong upload path that was empty but I think I have the right one because there are lots of encoded video files on there already.

62 replies

•Created by pitchlynn on 12/29/2024 in #help-desk-support

.immich file and encoded-video access errors

Yes, I’ve restarted it multiple times with docker compose down then back up

62 replies

•Created by pitchlynn on 12/29/2024 in #help-desk-support

.immich file and encoded-video access errors

That's everything I can think of for the checklist.

62 replies

•Created by pitchlynn on 12/29/2024 in #help-desk-support

.immich file and encoded-video access errors

Filesystem Size Used Avail Use% Mounted on tmpfs 785M 2.5M 783M 1% /run /dev/sda4 66G 44G 19G 71% / tmpfs 3.9G 75M 3.8G 2% /dev/shm tmpfs 5.0M 8.0K 5.0M 1% /run/lock tmpfs 3.9G 0 3.9G 0% /run/qemu /dev/sda1 197M 30M 168M 15% /boot/efi tmpfs 785M 152K 785M 1% /run/user/1000 //192.168.0.10/immich_uploads 7.2T 2.2T 5.1T 31% /mnt/immich_uploads //192.168.0.10/photo 7.2T 2.2T 5.1T 31% /mnt/photo //192.168.0.10/immich_backup 7.2T 2.2T 5.1T 31% /mnt/immich-backup

62 replies

•Created by pitchlynn on 12/29/2024 in #help-desk-support

.immich file and encoded-video access errors

62 replies

•Created by pitchlynn on 12/29/2024 in #help-desk-support

.immich file and encoded-video access errors

immich app version is 1.116.1 build 177

62 replies