Unable to reset xp
Hello there! For the past day or so I've been trying to reset the xp for a server I'm on, as we have a system that works best when everyone starts fresh each week. We've tried running the command a few times over the past day to no avail.
Solution:
Done!

how can I add someone to be able to manage the bot? (without full admin permission on server)
how can I add someone to be able to manage the bot? (without full admin permission on server)
Solution:
A lot of commands are tied to the
Manage Server
permission, with the exception of some major commands (e.g., /reset is only available to the server owner). There is no way to set a manager role, as it’s permission-based; however, you can post in #kiai-suggestions if this is something you’d like to see added :)Need help deleting data for importing
Can someone help me. I have trouble removing the data from the server. I want to import the data from mee6 but the but says I first need to remove the already existing settings. Yet im unable to remove them
Solution:
Thanks very much it all works a charm!

Custom formula has formatting when displayed
({level})^3 + 80*({level})^2 + 30*({level})
the *
is causing part of it to be italicized, making it difficult to know what my formula is (if i forgit it and ever wanna know it again in the future)...Solution:
@srnyx should be up now

random guy got level 60 from 2 messages
A random guy in my chat only sent 2 messages yet he’s #1 on the leaderboard and level 60. There’s only 10-20 exp per message so I’m really confused how he has so much exp.
Solution:
Hi @shum. Our records show the user has 4417 minutes of voice XP, which it seems is how he got the XP. This means he has spent 4417 in a Voice Channel unmuted and undeafened

I need help in doing a custom import from XP bot to kiai
Hello there. I was using the XP bot in the server that I am admin, I was talking with someone there and he interduce me to your bot Kiai, and he said that you could make a custom import from XP to Kiai
unable to set a custom level up message
I'm trying to edit the level up message, however it's saying that the image provided is invalid. I've tried leaving it as the default {guild.icon} but it still gave me an error. what I'd really like to do is have it display the icon for the user who leveled up but I'm not sure how.
Thanks in advanced!...
Solution:
Need help clearing the denylist cache possibly?
I've been playing around with the settings for Kiai in my personal server and part of my testing was to add myself to the denylist. However now I cannot seem to remove myself from the list so I can continue testing.
I set up a logging channel and it doesn't announce any xp gains when I chat. Server ID is
1170519557287460914
...Error when setting Level up message
In a server people don't want pings on level up message.
I tried changing the default level up message to remove the
{user.mention}
(or to completely remove it.
Turns out you can't completely remove it. so i tried changing it to the variable {user}
which is then giving me this error....Solution:

Kiai keeps adding back the first level award
Hello again.
I run a historical collecting community as aforementioned in my prior support post and the issue this time arises whenever a user unlocks a new level award. For some reason, Kiai continues adding back the first award role even though I have turned off the role stacking function.
An image is added for context. (Private is being added back despite the user "promoting" to SFC). This is happening with every single user in the community. Not sure exactly why this is occuring and this time I am sure it's not another bot's leveling system clashing with Kiai's....

Users aren't getting auto assigned role
When users reach a certain level, they aren't receiving the role for that level. At one point they were, and everything was working great, but it randomly stopped working.
Unable to import from Polaris to Kiai
Solution:
Looks like Polaris has a new data format, I'll get our importer updated

[KIAI-284] Level rewards aren't given correctly
Role rewards for reaching a certain level are only given to members who are on the specific level of the reward
For example:
When creating a new role reward with level 5 and selecting for it to be retroactively added the role is only given to people exactly on level 5. If you have level 7 you won't receive the role even if there is no specific role for level 7...
Solution:
@Lennert Just rolled out a fix for this, as well as a
/rewards sync
command to retroactively sync them whenever you want
Reward not assigned
Hi! So I just level'd up to level 10, and normally I have a reward (a role added) at level 10, but it is not assigned at all. It worked until now, but this time it didn't trigger.
In the logs, I don't see any error, but there isn't any logs regarding the role addition attempt either.
Is there a way to see what could have gone wrong from my side by any chance please? Like any commands I can run or eventually try to force the sync?...
Solution:
This is likely due to this: https://discord.com/channels/744282929684938844/1167520841949524040/1288504898333179966
And looking at this ticket is how i found the db outage :P...
Unable to import levels (server already has level data)
I’m trying to import MEE6 levels to kiai however it keeps asking me to reset level data first. After resetting the level data and trying to import again it’s simply giving the same error.
I have verified that there are no messages being sent between the time of me resetting the levels and importing.
I am running these commands in a denylist channel so it’s not myself that’s gaining xp by running the import command...
Solution:
Just tried again and it worked. You just have to wait like 10 minutes between resetting and importing
XP gain froze?
Hi! I'm currently testing some behavior regarding Kiai: spamming / sending messages with 10 secs of interval between each. Yet when I run the leaderboard or my stats, the messages count and the EXP earned remain the same.
The bot is in most of the channels, and the messages are sent in channels the bot has access to.
Is there a way to force the sync / reboot the bot myself for my server?...
Solution:
Fixed, the denylist cache had not cleared properly when denylists were removed

cash not awarded with level up rewards
Using Unbelievaboat. I've granted permissions to assign cash, but it doesn't appear to be working when users level up
Solution:
@NephilimHoss this should be fixed!
is there a way to remove text xp?
?
Solution:
There's not currently a way to disable the text XP system, feel free to make a #kiai-suggestions for it!