Sync is not working
The sync function is failing to sync the roles.
Solution:
Is Kiai's role above those roles?
Xp bug
I think I found a bug with message xp.
In my server xp is set to the default 1-3 xp per message, however today, the bot randomly started giving users a lot of xp. None of my staff could have tampered with xp aswell....
Solution:
Hey @JulianGaming007! Our team will answer your post soon.
If this is an issue in your server, make sure you've included your server's ID (This can be found on the
/ping command), as well as which users are having this issue.
Once your question has been answered, you can mark your question as solved via Right click solution message -> Apps -> ✅ Mark Solution to help others find the solution via Answer Overflow...
Problems importing levelup data
So I’m trying to import a file from levelup to put my data into kiai. I’m not sure if I need an api key or what. But this is the message it’s giving me. Forgive me if it’s not a hard fix or anything, I’m not used to working with bots like this.
Solution:
@oscorpinvictus Fix should be out now!
Monthly Leaderboard issue
I'm so sorry, it's still not working for me 😭
It only shows some users which is really weird, I tried to see if they had a specific role in common, like maybe it was a permissions issue, but i couldnt see a pattern...
Monthly leaderboard not working?
Idk if i'm doing something wrong! The weekly leaderboards work fine but the monthly ones don't seem to update!
Solution:
@Marshy Thanks for letting us know, this should be fixed now
can't remove a role in leaderboard reward
hi, i managed to set a role for the top 5 but before that i created one for testing. now i cant remove any of them. when i do the command it shows empty
i have 2 questions: i dont want to have a xp reset when a member leaves, in case they return. but if i want to clean the list. enabling xp reset on leave and then disabling it will suffice? like the "prune" action tatsu has.
and the other is: what is the nickname format in settings? it changes something in /rank? idk...
and the other is: what is the nickname format in settings? it changes something in /rank? idk...
Solution:
I tried again and it worked
Bot importing error
bot doesnt import files from engauge
Solution:
@moda So, this is an issue that will require us a few days to try fix, additionally we cannot guarantee you will ever be able to import from Enguage due to API changes they made.
If you don't want to wait to see if we'll be able to fix this issue, we'd recommending manually setting XP data for your members....
XP Multiplier not working
I have 2 roles that each has x2 XP multiplier, however, neither the voice or text XP is affecter by those.
Solution:
This has been fixed for your server!
+ xp Issue
It say i can Make xp start from 0 but when i add it it didint start from 0
Its a problem or im doing something wrong?...
Solution:
So this is not a bug, the rank card still functions as we intend.
There are two suggestions as Shadow linked above that are suggesting we change how the rank card works in the case of XP starting from zero on each new level. That being said, we do not consider this a bug....
Is it possible to customize this embed entirely?
It'd be cool if you can completely customize the embed.
I personally would prefer a shorter and more compact level up message (to fill up less chat space) in my server(s)....
When you try to buy user premium, the page 404s every time I fill out all the information.
just take my money 😭
Solution:
yah they work now
Voice XP not working.
Hello, I just spent some time with a friend in the voice channel (about 1 hour or so) and got 0 XP
Server ID: 732651316374929548...
Solution:
@Robyz7 Looks like this is from #====KNOWN ISSUE: Voice XP massive increases=====, we have a fix in the works
