kiai is asking for manage server when kiai role has it toggled on
this came up when trying to run /rewards sync due to some level rewards not updating correctly (which is its own issue and may be asked about later)
server id: 1304977964265504788...

Bot Down
Hey there, it looks like Burk bot over in the Haunted Chocolatier server is down.
Solution:
Rebooted it
Kiai not assigning level roles
Hi! This seems to be a recent issue since i had set up leveling roles before and they worked just fine but now i set up a leveling role that should be applied when someone is level 10 and level 5 but they are only getting assigned to people level 10 and level 5 not higher (eg someone lvl 30 is not receiving the role).
server id: 1418872406092550266...
Kiai level system broken
Hello I purchased the kiai label a long time ago and yesterday the ranking system got wiped out for some reason can someone please help me
Solution:
Moved to ticket: #mod-rayuwastaken
Issue: XP drops appear to not be randomized
Our xp drops are set to 5 per day with a minimum of 3 hours between drops. The way I understood it this would mean that a drop could happen anywhere randomly after the 3 hour minimum but it seems like they just drop pretty much exactly on the 3 hour mark every time if someone posts a message around that time.
So say I get an xp drop now. Then people talk as per usual and then as soon as the 3 hour mark hits as long as someone posts something the drop happens again. The only time it seems to take longer is when there's more than 3 hours between people posting....
Solution:
Hi @rrr0yyy @Hatch89 ! The minimum between drops setting is more like a cooldown, where after that time it is possible for a drop to occur.
While there is some randomness in if a drop occurs, this setting is mainly just a cooldown instead of a "start the random timer"....
[Bug] Bring able to claim XP drops many times
saw a user in a message say that they claimed a drop 4 times and when checking the logs it gave xp 4 times
Solution:
Hi! It has to be faster than the ping of the bot at that time, we've prevented double XP drops as much as we can before that

Can someone explain how the nickname function works?
Hello awesome people!
I tried setting a nickname reward but it doesn't seem to be applying and I'm wondering if I am doing something wrong.
For format I used {user.displayName} [GOAT] and as a test I applied it to level 1. I then reset all xp on my account, put myself at 2xp below the level up treshold, typed a message and leveled up to level 1. However I did not see any name change happen. Far as I can tell there's no error either which leads me to believe that I must be doing something wrong and perhaps I am just misunderstanding how this is supposed to work....
Solution:
You can check permissions in
Settings > Integrations and search for Kiai. You should see manage nicknames under granted permissions.
If this is not the issue, provide you server id (can be found in /ping) and I can get someone to look into it further!...Level message issue
In my server the bot has managed with many level up roles and many times when a member get level up and kiai attach a role to him his level got reset event though the member has level 10 role the bot make his level to 2 kindly resolve ASAP if you can
Solution:
Sorry for the late response. This seems to be caused by your xp decay settings.
A couple visual errors I've noticed
First, in the
/rank message, the bot falsely states that you need additional XP to reach the next level, when it is in fact cumulative XP that's needed.
[KIAI-458] - Formula not accepted
After attempting to edit the leveling formula to
18141.0333*({level}-5.927)^(1/3)+({level}-1)*229.844911+31269.02231, the bot says that, at Level 5, the XP goes beyond the range of 1 and 100 million, when it is in fact exactly 14500.
It has been confirmed using GeoGebra and the function g(x)=18141.0333 (x-5.927)^(((1)/(3)))+(x-1)*229.844911+31269.02231 that, indeed, g(5) equals 14500, and that g(50) and g(100) produce the same result as the bot when calculating the formula.
Bashing my head against the wall (trying to submit the formula over and over) did not resolve the issue, neither did spacing out all of the elements of the formula....
Bot removed roles from several users for no reason?
I was checking my server logs and saw several users (10/14 at around 5pm pst) lose their lvl roles & noticed one get a lower lvl added when they’re already a higher lvl role? I don’t know if this was a result of XP decay, but I checked their xp using rank & they didn’t lose enough xp (or even a whole lvl for that matter) for the bot to act on this.
My server id is 712141471926452244...
Request to import from Arcane
Hii it would be awesome if someone would be able to help me :)
Solution:
@Rayu Hey there! We're very excited that you're joining us! Shoot me a DM with your server ID and arcane leaderboard link, and I can get you imported
Setting up Voice XP
I'm having trouble setting up Voice XP. Message XP is working fine, though. I also made sure the bot has View and Connect permissions in the VC channel. I tried checking some past posts in this forum but can’t seem to find an answer.
Solution:
The logs show that Kiai doesn't have the required permissions.
Can you confirm that in Server Settings > Integrations > Kiai both Connect and View Channel are under the Granted Permissions category....
🧩 Level Role Removal Issue After XP Reset
Hi Buape Support Team, I’m Premium, one of the server managers. I noticed that after resetting a user’s XP, their level reward roles are not being removed. Could you please confirm if Kiai currently lacks this feature or if it’s an issue on my end? If this feature isn’t available, please let me know so I can add it to #kiai-suggestions.
Read the description
Hey, I’m having trouble setting up Kiai. I’ve gone through the docs, but I’m still not sure how to set a specific channel for level-up messages, customize the message content, and assign XP levels for specific roles and lastly how to assign a certain when a user reaches to a certain level. Can someone please guide me through it?
Solution:
just fixed it myself
Level Roles Setup
How to Setup Kiai Bot Level Roles In Mobile ? Pls Help me
Solution:
specifically https://docs.kiai.app/features/rewards
