#kiai-support - Buape Studios

Explain it

Shaitan Ladka12/13/25, 5:09 AM

How I set a level role rewards in my server

Kiai down

Norcith_12/11/25, 3:07 PM

Hi uhh so Kiai seems to be offline and I don’t see anything in No Access so uh yeah

Leveling seems to of broken

SteamSeed12/7/25, 8:48 AM

Hey hey, at some point recently all leveling up has stopped on my server

kiai is asking for manage server when kiai role has it toggled on

ChromaticPixels12/4/25, 1:00 AM

this came up when trying to run /rewards sync due to some level rewards not updating correctly (which is its own issue and may be asked about later)
server id: 1304977964265504788

Bot Down

Solved

carls11/26/25, 9:44 PM

Hey there, it looks like Burk bot over in the Haunted Chocolatier server is down.

Kiai not assigning level roles

cini11/18/25, 3:29 PM

Hi! This seems to be a recent issue since i had set up leveling roles before and they worked just fine but now i set up a leveling role that should be applied when someone is level 10 and level 5 but they are only getting assigned to people level 10 and level 5 not higher (eg someone lvl 30 is not receiving the role).
server id: 1418872406092550266

Kiai level system broken

Solved

Rayu11/18/25, 12:16 AM

Hello I purchased the kiai label a long time ago and yesterday the ranking system got wiped out for some reason can someone please help me

Issue: XP drops appear to not be randomized

Solved

rrr0yyy11/9/25, 2:16 PM

Our xp drops are set to 5 per day with a minimum of 3 hours between drops. The way I understood it this would mean that a drop could happen anywhere randomly after the 3 hour minimum but it seems like they just drop pretty much exactly on the 3 hour mark every time if someone posts a message around that time.

So say I get an xp drop now. Then people talk as per usual and then as soon as the 3 hour mark hits as long as someone posts something the drop happens again. The only time it seems to take longer is when there's more than 3 hours between people posting.

[Bug] Bring able to claim XP drops many times

Solved

Truffle10/31/25, 11:05 AM

saw a user in a message say that they claimed a drop 4 times and when checking the logs it gave xp 4 times

How to add roles at certain level in this bot.

Solved

Harsh10/30/25, 3:58 PM

Can someone explain how the nickname function works?

Solved

rrr0yyy10/28/25, 8:33 AM

Hello awesome people!

I tried setting a nickname reward but it doesn't seem to be applying and I'm wondering if I am doing something wrong.

For format I used {user.displayName} [GOAT] and as a test I applied it to level 1. I then reset all xp on my account, put myself at 2xp below the level up treshold, typed a message and leveled up to level 1. However I did not see any name change happen. Far as I can tell there's no error either which leads me to believe that I must be doing something wrong and perhaps I am just misunderstanding how this is supposed to work.

Level message issue

Solved

Greyninja10/25/25, 8:55 AM

In my server the bot has managed with many level up roles and many times when a member get level up and kiai attach a role to him his level got reset event though the member has level 10 role the bot make his level to 2 kindly resolve ASAP if you can

A couple visual errors I've noticed

Neulo10/24/25, 12:10 PM

First, in the message, the bot falsely states that you need additional XP to reach the next level, when it is in fact cumulative XP that's needed.

[KIAI-458] - Formula not accepted

Neulo10/21/25, 12:17 PM

After attempting to edit the leveling formula to , the bot says that, at Level 5, the XP goes beyond the range of 1 and 100 million, when it is in fact exactly 14500.

It has been confirmed using GeoGebra and the function that, indeed, equals 14500, and that and produce the same result as the bot when calculating the formula.

Bashing my head against the wall (trying to submit the formula over and over) did not resolve the issue, neither did spacing out all of the elements of the formula.

Bot removed roles from several users for no reason?

oyongo10/17/25, 1:04 PM

I was checking my server logs and saw several users (10/14 at around 5pm pst) lose their lvl roles & noticed one get a lower lvl added when they’re already a higher lvl role? I don’t know if this was a result of XP decay, but I checked their xp using rank & they didn’t lose enough xp (or even a whole lvl for that matter) for the bot to act on this.

My server id is 712141471926452244

Request to import from Arcane

Solved

Rayu10/17/25, 7:31 AM

Hii it would be awesome if someone would be able to help me :)

Setting up Voice XP

Solved

uriel10/16/25, 2:38 PM

I'm having trouble setting up Voice XP. Message XP is working fine, though. I also made sure the bot has View and Connect permissions in the VC channel. I tried checking some past posts in this forum but can’t seem to find an answer.

need help with setup

Solved

- 𝐼𝓉𝒶𝒸𝒽𝒾 .10/15/25, 12:21 PM

having issue settings up voice xp

Error Id

Premium10/15/25, 9:24 AM

84AEFvy4v2uT

🧩 Level Role Removal Issue After XP Reset

Premium10/14/25, 4:38 AM

Hi Buape Support Team, I’m Premium, one of the server managers. I noticed that after resetting a user’s XP, their level reward roles are not being removed. Could you please confirm if Kiai currently lacks this feature or if it’s an issue on my end? If this feature isn’t available, please let me know so I can add it to #kiai-suggestions.