Cloudflare Developers•3y ago

Not sure sorry, not my team

EErisa Not sure sorry, not my team

kev-ac•1/9/23, 11:28 AM

No worries

EErisa It's something I'm not sure about, if a ticket about that landed with me I would...

Walshy•1/9/23, 11:35 AM

We have done it in the past

Walshy•1/9/23, 11:35 AM

But I'm not sure it's something we'll often do

Kkev-ac I have another documentation issue open for R2 for some weeks. Are these activel...

Walshy•1/9/23, 11:36 AM

What's the issue link?

ErisaOP•1/9/23, 11:36 AM

https://github.com/cloudflare/cloudflare-docs/issues/7186

GitHub

Clearly explain allowed use-cases for R2 (Public Access) · Issue #7...

Which Cloudflare product(s) does this pertain to? R2 Subject Matter Allowed use-cases for R2 Content Location https://developers.cloudflare.com/r2/data-access/public-buckets/ Additional information...

Walshy•1/9/23, 11:36 AM

Kate has been OOO so she hasn't gone through these lately

ErisaOP•1/9/23, 11:36 AM

Oh thats the one made today

EErisa https://github.com/cloudflare/cloudflare-docs/issues/7186

kev-ac•1/9/23, 11:36 AM

Thats the new one

kev-ac•1/9/23, 11:36 AM

https://github.com/cloudflare/cloudflare-docs/issues/7091

GitHub

Highlight data consistency model for R2 S3 API · Issue #7091 · clou...

Which Cloudflare product does this pertain to? R2 Existing documentation URL(s) https://developers.cloudflare.com/r2/data-access/s3-api/ Section that requires update Maybe: https://developers.cloud...

kev-ac•1/9/23, 11:36 AM

This is the "old" one

Walshy•1/9/23, 11:36 AM

ErisaOP•1/9/23, 11:36 AM

Thanks, I went to get the link for that one but got confused cos theres two now hahah

WWalshy But I'm not sure it's something we'll often do

ErisaOP•1/9/23, 11:37 AM

Yeah I imagine its the exception rather than the rule, definitely understand why some users would need this though

ErisaOP•1/9/23, 11:37 AM

do you have an example ticket of it being done in the past?

Walshy•1/9/23, 11:38 AM

Not handy, IIRC it was an ENT customer requesting for a non-ENT domain so I wouldn't be surprised if it was an exception

ErisaOP•1/9/23, 11:39 AM

Ah ic, yeah that could be a special case indeed

kev-ac•1/9/23, 11:39 AM

BTW I've tried to create a ticket for this but I seem to not be allowed to do this in my plan.

Bildschirmfoto_2023-01-09_um_12.38.49.png

ErisaOP•1/9/23, 11:40 AM

Yeah free customers can only create account/billing/registrar tickets

kev-ac•1/9/23, 11:41 AM

Should I create a account-related ticket in this case or do you think this might be a dead-end for now?

ErisaOP•1/9/23, 11:41 AM

Free being the zone/website plan of Free/Pro/Business/Enterprise

Kkev-ac Should I create a account-related ticket in this case or do you think this might...

ErisaOP•1/9/23, 11:41 AM

It may be a deadend if youre on free tbh, not sure we would do this

ErisaOP•1/9/23, 11:42 AM

We can definitely remove the restriction if it arises for free users though

kev-ac•1/9/23, 11:44 AM

Our current use-case does not justify a paid zone plan tbh. Paid workers/r2 etc. yes, but not for the zone.

ErisaOP•1/9/23, 11:45 AM

Thats fair

ErisaOP•1/9/23, 11:46 AM

A lot of people upgrade to Pro for improved analytics or to get support, but if you dont need those its fair enough to stick to free

ErisaOP•1/9/23, 11:46 AM

support outside of me being here in my free time anyway notlikemeow

EErisa A lot of people upgrade to Pro for improved analytics or to get support, but if ...

kev-ac•1/9/23, 11:48 AM

If the plans would be an account-thing I might be able to justify it, but as we use domains to separate some parts of our application we would need to pay x-times.

ErisaOP•1/9/23, 11:49 AM

Yeah some features like support are applied account-wide

ErisaOP•1/9/23, 11:49 AM

But the improved analytics would only be for the zone indeed

Original message was deleted

kev-ac•1/9/23, 11:50 AM

But not the feature-set like Cache analytics etc.

kev-ac•1/9/23, 11:50 AM

Which would be my main "selling point" internally.

kev-ac•1/9/23, 11:50 AM

It's always hard to justify the need for support internally if we don't always need it.

kev-ac•1/9/23, 11:52 AM

That being said, thanks for your help and time @Erisa | Support Engineer!

ErisaOP•1/9/23, 11:53 AM

I see a lot of customers who upgrade to Pro the first time they need support just so they can open a ticket, who would be on free otherwise

ErisaOP•1/9/23, 11:53 AM

I wonder how many cancel it when their ticket is over

Kkev-ac I (maybe?) found a bug within the R2 access token logic. Last evening I've creat...

kev-ac•1/9/23, 11:53 AM

Btw is this the right place to report this bug? The github repo seems the wrong place

EErisa I wonder how many cancel it when their ticket is over

kev-ac•1/9/23, 11:54 AM

I'm pretty sure you have some internal reports for this exact case

ErisaOP•1/9/23, 11:54 AM

Honestly true, I should have a look

Kkev-ac Btw is this the right place to report this bug? The github repo seems the wrong ...

ErisaOP•1/9/23, 11:55 AM

The repo is only for docs so definitely the wrong place, this server or a support ticket are the correct places to report that. Unfortunately we've now had a whole conversation so the R2 team might not see it

EErisa The repo is only for docs so definitely the wrong place, this server or a suppor...

kev-ac•1/9/23, 11:55 AM

R2 team, where are you?

Matt Silverlock•1/9/23, 1:15 PM

The best thing to do is to open a Support ticket for these things. Our Support team can then escalate internally / open an internal bug as appropriate

kev-ac•1/9/23, 1:15 PM

But I can't open a ticket as I'm on the Free plan.

Matt Silverlock•1/9/23, 1:16 PM

(Also keep in mind this entire chat happened over a weekend)

MMatt Silverlock (Also keep in mind this entire chat happened over a weekend)

kev-ac•1/9/23, 1:17 PM

I'm not expecting any SLA or response times. It's just a bug I've found which I think could be nice to know for the R2 team.

Kkev-ac I'm not expecting any SLA or response times. It's just a bug I've found which I ...

Matt Silverlock•1/9/23, 1:20 PM

Right, totally appreciate that! But also just setting expectations. I’ve raised the access token issue internally. It won’t just impact R2, if the bug indeed exists (not able to repro just yet)

MMatt Silverlock Right, totally appreciate that! But also just setting expectations. I’ve raised ...

kev-ac•1/9/23, 1:21 PM

I've created a new 24-hour access token today to continue my work. If it happens again this midnight I can update you here. Then I would have reproduced it, at least for my account.

kev-ac•1/9/23, 1:24 PM

@elithrar Do you need any info from my side to help narrowing it down? (Oops, wrong mention)

Kkev-ac @elithrar Do you need any info from my side to help narrowing it down? (Oops, w...

Matt Silverlock•1/9/23, 2:32 PM

Account ID and token ID (not the actual secret) would be great. I also assume it’s midnight UTC (hard to scroll back in this convo…) you’re seeing it expire?

MMatt Silverlock Account ID and token ID (not the actual secret) would be great. I also assume it...

kev-ac•1/9/23, 2:38 PM

Just sent you the details in a PM. Timestamp according to the Audit Log was 2023-01-09T01:00:57+01:00.

Not sure sorry, not my team

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