Immich•3y ago

Error [ERR_STREAM_PREMATURE_CLOSE]: Premature close

Error

message.txt8.86KB

CON CACOP•4/25/23, 6:48 AM

I'm also having issues performing a large initial backup of an iphone.

CON CACOP•4/25/23, 6:49 AM

my parter has 25K items to back up for the 1st time

bo0tzz•4/25/23, 6:49 AM

That error is just videos being stopped halfway while previewing from the web ui, shouldn't be a problem

CON CACOP•4/25/23, 6:49 AM

its taking a long time to load the albums for the initial back up and when a video is being backed up, the back up pauses for a while

CON CACOP•4/25/23, 6:49 AM

gotcha ok

CON CACOP•4/25/23, 6:50 AM

thank you

CON CACOP•4/25/23, 6:50 AM

wasnt sure if the two issues were releated

CCON CAC its taking a long time to load the albums for the initial back up and when a vid...

bo0tzz•4/25/23, 6:50 AM

Video files are larger so it's expected that they'd take a bit longer

CON CACOP•4/25/23, 6:50 AM

message.txt12.1KB

CON CACOP•4/25/23, 6:50 AM

I got this log from microservices

CON CACOP•4/25/23, 6:51 AM

Screenshot_2023-04-24_at_11.51.13_PM.png

CCON CAC Click to see attachment

Alex Tran•4/25/23, 8:47 AM

Looks like the server crash on reading a corrupted file

Alex Tran•4/25/23, 8:55 AM

Is your server on the latest version?

AAlex Tran Is your server on the latest version?

CON CACOP•4/25/23, 2:13 PM

My server being the immich server?

CON CACOP•4/25/23, 2:13 PM

Yes i just updated the immich stack

Alex Tran•4/25/23, 2:14 PM

Did the immich server crash?

AAlex Tran Did the immich server crash?

CON CACOP•4/25/23, 2:59 PM

No it didn’t

CON CACOP•4/25/23, 2:59 PM

I checked the logs

CON CACOP•4/25/23, 3:48 PM

I just removed the stack and started them up again

CON CACOP•4/25/23, 3:48 PM

lets seee

CON CACOP•4/25/23, 10:27 PM

CON CACOP•4/25/23, 10:28 PM

I’m trying to back up my partners phone and we always get this

CON CACOP•4/25/23, 10:28 PM

It’s under a different user

Alex Tran•4/25/23, 10:58 PM

so you selected Recent then return to this screen and this is what on the screen?

CON CACOP•4/25/23, 11:11 PM

Often times I just go to this page and nothing shows up

CON CACOP•4/25/23, 11:11 PM

It takes like 10 restarts to get it going

CON CACOP•4/25/23, 11:11 PM

Maybe because I have 25K items to back up

Alex Tran•4/26/23, 1:16 AM

Usually for the first time sign in for the new app, you will have to go to the album selection to choose the album for backing up before it showing up

Alex Tran•4/26/23, 1:16 AM

My wife has like 15k assets and the load time was probably around 2-3s for this page to populate

Alex Tran•4/26/23, 1:16 AM

Pretty stramge

AAlex Tran Pretty stramge

CON CACOP•4/26/23, 1:28 AM

yea

CON CACOP•4/26/23, 1:28 AM

so when it does populate it starts backing up

CON CACOP•4/26/23, 1:28 AM

but then it stalls randomly

CON CACOP•4/26/23, 1:28 AM

i have to press cancel and then start again

CON CACOP•4/26/23, 1:29 AM

regardless if its a video or an image

Alex Tran•4/26/23, 1:29 AM

Probable check your disk io to see if there is bottle neck somewhere

CON CACOP•4/26/23, 1:29 AM

interesting

CON CACOP•4/26/23, 1:29 AM

how can i do that?

Alex Tran•4/26/23, 1:30 AM

Monitor disk io while things are being backup

CON CACOP•4/26/23, 1:30 AM

gotcha

Alex Tran•4/26/23, 1:30 AM

You might have to search google, there are many ways I believe

Alex Tran•4/26/23, 1:30 AM

I use Promox so I can see it on the web ui

CON CACOP•4/26/23, 1:30 AM

gotcha

Alex Tran•4/26/23, 1:30 AM

I think there is iotop program

CON CACOP•4/26/23, 1:30 AM

let me see esxi

CON CACOP•4/26/23, 1:31 AM

I gave it

Alex Tran•4/26/23, 1:35 AM

this is disk storage

Alex Tran•4/26/23, 1:35 AM

this io is the write and read rate

Alex Tran•4/26/23, 1:36 AM

if it reach the limit then all of the io operation will be very slow

AAlex Tran if it reach the limit then all of the io operation will be very slow

CON CACOP•4/26/23, 4:05 AM

ok thanks i will look into how to find that

Error [ERR_STREAM_PREMATURE_CLOSE]: Premature close

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