Games not launching

Hi, I'm new to Heroic and after installing 2 games, they will not launch, I have my epic account linked and everything but when I try to hit play, it shows "playing (stop)" and then back to play button, it will not launch. I also found this error in the logs :
Fontconfig error: Cannot load config file "/run/host/font-dirs.xml": No such file: /run/host/font-dirs.xml

0074:fixme:hid:handle_IRP_MN_QUERY_ID Unhandled type 00000005

0074:fixme:hid:handle_IRP_MN_QUERY_ID Unhandled type 00000005

0074:fixme:hid:handle_IRP_MN_QUERY_ID Unhandled type 00000005

Fontconfig error: Cannot load config file "/run/host/font-dirs.xml": No such file: /run/host/font-dirs.xml

Fontconfig error: Cannot load config file "/run/host/font-dirs.xml": No such file: /run/host/font-dirs.xml

Fontconfig error: Cannot load config file "/run/host/font-dirs.xml": No such file: /run/host/font-dirs.xml

Fontconfig error: Cannot load config file "/run/host/font-dirs.xml": No such file: /run/host/font-dirs.xml

Fontconfig error: Cannot load config file "/run/host/font-dirs.xml": No such file: /run/host/font-dirs.xml

Fontconfig error: Cannot load config file "/run/host/font-dirs.xml": No such file: /run/host/font-dirs.xml

00d8:err:winediag:nodrv_CreateWindow Application tried to create a window, but no driver could be loaded.

00d8:err:winediag:nodrv_CreateWindow L"The explorer process failed to start."

00d8:err:systray:initialize_systray Could not create tray window

Fontconfig error: Cannot load config file "/run/host/font-dirs.xml": No such file: /run/host/font-dirs.xml

CommandMC•6/23/23, 10:19 AM

@-Ghost- Please send in the full game log(s)
From that snippet, you might be missing GPU drivers (which is likely, since you're on Ubuntu)

technical-ivoryOP•6/24/23, 9:31 AM

message.txt12.92KB

technical-ivoryOP•6/24/23, 9:35 AM

and game logs

message.txt8.32KB

CommandMC•6/24/23, 9:57 AM

Yup you're missing drivers, follow https://github.com/lutris/docs/blob/master/InstallingDrivers.md

technical-ivoryOP•6/24/23, 10:49 AM

I followed the tutorial for intal gpu on linux (I'm pretty shure that's what I have), and it gave me this, then I restarted the computer but I have the same problem of games not launching on heroic. Even though the article says that the upgrade is supported by ubuntu 18.04, I checked, and I'm on that exact version, so....

Ttechnical-ivory I followed the tutorial for intal gpu on linux (I'm pretty shure that's what I h...

brilliant-lime•6/24/23, 10:54 AM

The article tells that the driver is not really supported for 18.04. Why not just upgrade to 22.04?

brilliant-lime•6/24/23, 10:55 AM

Also with this "graphic card" you only can play indie titles

technical-ivoryOP•6/24/23, 10:55 AM

yeah, but I'm on 18.04.5....

Bbrilliant-lime Also with this "graphic card" you only can play indie titles

technical-ivoryOP•6/24/23, 10:56 AM

I don't care, it's just for the fact of doing it...

Ttechnical-ivory I don't care, it's just for the fact of doing it...

technical-ivoryOP•6/24/23, 10:56 AM

But I can run minecraft fine though

Ttechnical-ivory yeah, but I'm on 18.04.5....

brilliant-lime•6/24/23, 10:56 AM

Yes and the article says 18.04 discountinued

Bbrilliant-lime Yes and the article says 18.04 discountinued

technical-ivoryOP•6/24/23, 10:57 AM

oh... ok

brilliant-lime•6/24/23, 10:57 AM

So if you don't upgrade to atleast 20.04 you will have problems

technical-ivoryOP•6/24/23, 10:57 AM

Then I'll probably just upgrade to 22.04

brilliant-lime•6/24/23, 10:57 AM

I don't know what you stops you from just pressing upgrade ?

Bbrilliant-lime I don't know what you stops you from just pressing upgrade ?

technical-ivoryOP•6/24/23, 10:58 AM

Never took the time to "I just thought : nah, I don't need it"

brilliant-lime•6/24/23, 10:58 AM

I thing it should not take that long

Bbrilliant-lime I thing it should not take that long

technical-ivoryOP•6/24/23, 10:59 AM

Ok, then I'll upgrade and re-try

technical-ivoryOP•6/24/23, 11:02 AM

Ummm, little correction, I can't update... For personnal reasons I need to keep this version of ubuntu

technical-ivoryOP•6/24/23, 11:02 AM

You sure there's no other alternative ?

brilliant-lime•6/24/23, 11:09 AM

Not sure but don't have a solution. I really suggestion to upgrade soon. Also for security reasons. Its like using windows XP/Vista while there are 3 new versions already. Also all libraries and programs will stop supporting 18.04 or doing already

Bbrilliant-lime Not sure but don't have a solution. I really suggestion to upgrade soon. Also fo...

technical-ivoryOP•6/24/23, 11:17 AM

ok, it's fine, I'll upgrade when I'll be absolutely forced to then, if you say the there won't be any support anymore soon, that's when I'll upgrade.. Until then i'll have to forget heroic ;-; Thank you for helping me though, i'll try and do the same for others

Ttechnical-ivory ok, it's fine, I'll upgrade when I'll be absolutely forced to then, if you say t...

brilliant-lime•6/24/23, 11:18 AM

Ubuntu LTS support is 5 years. So since april 2023 18.04 does not receive any updates

Bbrilliant-lime Ubuntu LTS support is 5 years. So since april 2023 18.04 does not receive any up...

technical-ivoryOP•6/24/23, 11:19 AM

you think it will start to be anoying in how much time ?

broad-emerald•6/24/23, 11:35 AM

Sounds to me like it's already started.

Bbroad-emerald Sounds to me like it's already started.

brilliant-lime•6/24/23, 11:46 AM

Exactly

Games not launching

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