Please contact the customer service in game for further assistance. You may receive a delayed response as they have a large number of support requests.
Hi, that's my issue, i cannot use the recover account feature, i've been trying to point that out to the customer service via email for a day now, their responses have been repetative and have been no help to me at all.
When i try to use the Recovery tool, it prompts me a message that an email will be sent to me regarding my claim, But i should go to a screen where i provide my information first after the verification phase.
I had 2 login methods, the email and twitter, he managed to get ahold of those two, but thankfully i contacted twitter support and managed to get my twitter back, but still, he has access to the account via email.
Have you tried clicking on this tool? Unfortunately we Moderators are not able to provide you assistance for account related issues. You may receive a response from the Customer Service within 14 days after you submitted your query.
Yes, the problem is when i try fo file a claim, it says that im not in the test region, and when i use the one in the login screen, it prevents me from providing information
As written in Notice, please wait 14 days in order to proceed with your case. The customer service will provide you support as soon as possible; unfortunately we are unable to assist you any further as we are not affiliated with the in-game support.
Please do not hesitate to contact us again in this channel should you have any other questions.
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