Unfortunately we are not able to provide you assistance. Please contact the customer service in game

Unfortunately we are not able to provide you assistance. Please contact the customer service in game for account related issues. You may refer to subpoint 5.4 in #faq.

PPapCPal Hello, i was wondering if how can i fix this? i thought i needed to wait 1 day t...

TinaOP•7/28/23, 8:59 AM

Please try to log in again after 24 hours have passed, or you can use a device that has already logged into the game in the meantime.

TTina Please try to log in again after 24 hours have passed, or you can use a device t...

PapCPal•7/28/23, 9:00 AM

the hacker used, "log out on all devices"

PapCPal•7/28/23, 9:00 AM

and i tried to relogin after 2 days, still the same message

PapCPal•7/28/23, 9:01 AM

tried to login on my other devices too, still the same.

PapCPal•7/28/23, 9:01 AM

currently waiting on customer support

kimo•7/28/23, 9:10 AM

hello

kimo•7/28/23, 9:11 AM

@Tina

TTina Unfortunately we are not able to provide you assistance. Please contact the cust...

Raqqa•7/28/23, 9:14 AM

Thanks, ive done that but i got no answer for over a week, korean tho replied withing 2 hours for every message ive sent

PPapCPal currently waiting on customer support

TinaOP•7/28/23, 9:14 AM

Unfortunately we cannot help you with this. Please wait for the customer service response.

RRaqqa Thanks, ive done that but i got no answer for over a week, korean tho replied wi...

TinaOP•7/28/23, 9:21 AM

The korean support is not related to the Global support.

You may receive a delayed response since the customer service have a large number of support requests.

Astra•7/28/23, 9:51 AM

Is this good sign? Or won't happen?

sardine364•7/28/23, 9:52 AM

While im playing tdm today, I made some insane lucky predictions twice. Will I be banned?

AAstra Is this good sign? Or won't happen?

Bearplays•7/28/23, 9:55 AM

Developers continuosly work and research to make gaming experience smooth for every single player. You feedback is always appreciated and will be looked and discussed.

BBearplays Developers continuosly work and research to make gaming experience smooth for ev...

Astra•7/28/23, 9:55 AM

Thanks. I hope it will be implemented soon. My device was released more than a year ago

Ssardine364 While im playing tdm today, I made some insane lucky predictions twice. Will I b...

Bearplays•7/28/23, 9:55 AM

If you didn't used any 3rd party plugin or hack, NO, you won't be banned then.

BBearplays If you didn't used any 3rd party plugin or hack, NO, you won't be banned then.

sardine364•7/28/23, 9:56 AM

Well my gameplay looks like X-ray vision and I left the match instant after those perditions

Ssardine364 Well my gameplay looks like X-ray vision and I left the match instant after tho...

Bearplays•7/28/23, 9:58 AM

If that was a bug, you should've have reported it, even if it happens next time, record it and report in #bugs or report through in-game report button.

xa7medx•7/28/23, 10:45 AM

I had an account and it was stolen, and I knew the password and the email, but the thief put his number and the Facebook in the account, and I was not satisfied to enter and I forget id of account

Xxa7medx I had an account and it was stolen, and I knew the password and the email, but t...

Bearplays•7/28/23, 10:49 AM

Use the account recovery tool by contacting customer support, refer to #faq subpoint 5.4 for more information.

BBearplays If that was a bug, you should've have reported it, even if it happens next time,...

sardine364•7/28/23, 11:01 AM

I don’t mean that, I’m saying I made some insane predictions such as pre fire random places in TDM and killed an enemy. Then I left the TDM because I’m scared to be falsely reported

Ssardine364 I don’t mean that, I’m saying I made some insane predictions such as pre fire ra...

Obscure•7/28/23, 11:05 AM

Many players do this, nothing to worry about, no reasons to leave the game, many kills are being made by shooting the spots where you expect the enemy could appear

OObscure Many players do this, nothing to worry about, no reasons to leave the game, many...

sardine364•7/28/23, 11:05 AM

Okthanks

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🇳 🇴 🇻 🇦•7/28/23, 11:13 AM

This volley skin is very outstanding skin we should get this volley skin in M4 We can all together request that this skin be given to us in M4. What do you think about giving it here as a season reward or to us in Royal Pass?

Quendi•7/28/23, 11:18 AM

Please feel free to provide your feedback regarding this through #feedback in compliance with the channel's guidelines, @

�🇳 🇴 🇻 🇦This volley skin is very outstanding skin we should get this volley skin in M4 W...

Nexus•7/28/23, 11:20 AM

It is on honey badger and will stay on honey badger because it has been released and people already got it

Nexus•7/28/23, 11:20 AM

They can’t change it

NNexus It is on honey badger and will stay on honey badger because it has been released...

�

🇳 🇴 🇻 🇦•7/28/23, 11:21 AM

Yes, that is correct, your people have got it, but it can be given in the update, right?

�🇳 🇴 🇻 🇦Yes, that is correct, your people have got it, but it can be given in the update...

Nexus•7/28/23, 11:21 AM

Nope

Nexus•7/28/23, 11:21 AM

It has been released

Nexus•7/28/23, 11:21 AM

They can’t change the final product

SPOOKY* SZN🎃•7/28/23, 11:30 AM

Can you gift people that just started the game

SPOOKY* SZN🎃•7/28/23, 11:31 AM

Bruh

Lewandowski21•7/28/23, 11:50 AM

hi mods i am PUBG Saurus Sweepstake winner and 30days passed already and i am waiting for my prize kindly help

Astra•7/28/23, 11:51 AM

My pubg keeps dropping to 40fps. What happen, with dimensity 8100

Putin•7/28/23, 1:21 PM

@Cloudy can I ask for something about the support of PUBG

LevRaven•7/28/23, 1:22 PM

@Astra Clear Data from "Battery & Performance"

PPutin @Cloudy can I ask for something about the support of PUBG

Bearplays•7/28/23, 1:24 PM

PUBG MOBILE? yes!

SSPOOKY* SZN🎃Can you gift people that just started the game

Bearplays•7/28/23, 1:25 PM

Kindly use #feedback and create a post in compliance with post rules.

LLevRaven @Astra Clear Data from "Battery & Performance"

Astra•7/28/23, 1:27 PM

Where's that?

Astra•7/28/23, 1:28 PM

I already reinstall pubg mobile on my phone

LevRaven•7/28/23, 1:28 PM

@Astra Settings - Apps - Battery and Performance - Clear Data

LevRaven•7/28/23, 1:28 PM

@Astra first try this, don't unistall

LevRaven•7/28/23, 1:28 PM

reinstall*

Astra•7/28/23, 1:32 PM

Still fpa drops

Astra•7/28/23, 1:32 PM

This happens after I installed latest update on my phone

Astra•7/28/23, 1:32 PM

But that update is implemented a month ago, so this means pubg still hasn't optimizes it?

Putin•7/28/23, 1:34 PM

@Cloudy @Tina please answer me if you can because my accounts is hacked

When I put the ID of my hacked account in order to file a complaint and retrieve my account using the information that I put, a message appears to me that there is another person who did that and I have to wait for 14 days until I file a complaint, but I did not file a complaint, what should I do please

Putin•7/28/23, 1:35 PM

Please tell me what can I do

SSPOOKY* SZN🎃Can you gift people that just started the game

TinaOP•7/28/23, 1:38 PM

Could you elaborate?