The best way to get eyes on issues for them to be fixed is through a support ticket (https://dash.cl

The best way to get eyes on issues for them to be fixed is through a support ticket (https://dash.cloudflare.com/?to=/:account/support), the help in this community is best-effort and has no guarentee of help or response.

That said, are you able to explain more about the issue? Are you using the Cloudflare API (

api.cloudflare.com

api.cloudflare.com

api.cloudflare.com

api.cloudflare.com) to interact with KV or through a Worker? Does this happen consistently when requested in a specific way or from a specific location? And finally, are you able to share the full JSON output you get from the API? Thanks!

EErisa The best way to get eyes on issues for them to be fixed is through a support tic...

JSON•7/28/23, 11:48 AM

response image
Customers have been complaining that they have not been able to log in for six hours.

The funny thing is it's not a region issue.
Registering kv from other pages functions is normally registered

When I fetch a request to read kv in pages functions that is suddenly not working now with v4 api, this is the only one that gets 500 errors answered.

JJSON response image Customers have been complaining that they have not been able to l...

ErisaOP•7/28/23, 11:49 AM

Can you share your account ID?

EErisa Can you share your account ID?

JSON•7/28/23, 11:49 AM

It's a sensitive matter, so can I DM you?

ErisaOP•7/28/23, 11:49 AM

Yes

EErisa Yes

JSON•7/28/23, 11:51 AM

You're in a dm denial state. Please call me first

ErisaOP•7/28/23, 11:51 AM

My DMs are open, it will be your own settings

ErisaOP•7/28/23, 11:52 AM

I sent a friend request if that helps

EErisa I sent a friend request if that helps

JSON•7/28/23, 11:53 AM

i sent it

ErisaOP•7/28/23, 11:53 AM

Thanks

JSON•7/28/23, 11:57 AM

My English is poor, but I will tell you something to refer to

There is only one page function in which 500 errors occur.
Copy the same request as it is, and if you request it in a different environment, you get a normal response.
It worked normally until yesterday.
I can't take any action because the KV Server is experiencing an internal error.

JJSON My English is poor, but I will tell you something to refer to 1. There is only ...

Gytis•7/28/23, 12:02 PM

Maybe 'normal response' is cached in your browser?

GGytis Maybe 'normal response' is cached in your browser?

JSON•7/28/23, 12:02 PM

KV request responses are handled by functions(worker), does the browser cache matter?

Gytis•7/28/23, 12:03 PM

I was thinking that browser does not do a request at all, just pulls the cached result but it sounds like this is not the case

GGytis I was thinking that browser does not do a request at all, just pulls the cached ...

JSON•7/28/23, 12:05 PM

Even if you make a different key and read it, it's the same.
The status code is 500 in the first place, but I don't think it makes sense that this is my problem.
Because I haven't modified the code related to this recently and it's a problem that has occurred since today.

JSON•7/28/23, 12:06 PM

I'm using this for session management now and the same domain services are all paralyzed.
I felt for the first time that there was a huge disappointment and lack of safety for KV.
I'm thinking about whether I should change everything to real upstashupstash even now.

Gytis•7/28/23, 12:07 PM

im not sure whats the issue but you should definetelly check logs. My guess its an issue with your code

JJSON I'm using this for session management now and the same domain services are all p...

Gytis•7/28/23, 12:09 PM

I just wanted to say thank you for mentioning upstash, it seems great! I might end up using it myself!!

GGytis im not sure whats the issue but you should definetelly check logs. My guess its ...

JSON•7/28/23, 12:10 PM

Log is all the images above what can I do with that?

Gytis•7/28/23, 12:11 PM

I would expect for log to contain errors?

JJSON Log is all the images above what can I do with that?

JSON•7/28/23, 12:11 PM

If my code is wrong, why does the local or other environment work when it's copied?

Gytis•7/28/23, 12:12 PM

i have no idea, i guess its cloudflare issue

GGytis I would expect for log to contain errors?

JSON•7/28/23, 12:12 PM

If you look at the page function log, the only response is error code 500

GGytis i have no idea, i guess its cloudflare issue

JSON•7/28/23, 12:14 PM

t's a waste of money I paid them

JJSON t's a waste of money I paid them

James•7/28/23, 1:19 PM

There’s a known issue right now with various APIs throwing 500s. It’s being investigated and a fix should be out soon. Sorry for any inconvenience.

ErisaOP•7/28/23, 1:20 PM

Thanks for the report @TL&D

JJames There’s a known issue right now with various APIs throwing 500s. It’s being inve...

JSON•7/28/23, 1:28 PM

Your response is too slow.
Why didn't you reflect it on cloudflarestatus.com?
It was already over four hours when I discovered it.

I use walkers for a fee, but I can't even inquire about tickets because I use cloudflare as free.
I hope you think about this part and reflect it

JJSON Your response is too slow. Why didn't you reflect it on cloudflarestatus.com? It...

James•7/28/23, 1:41 PM

I'm not a Cloudflare employee, but a community member simply passing along the information as I receive it. I understand this is frustrating, and only apologise for that. For us to escalate issues, we have to see it impacting multiple users, and until very recently, we did not have many reports of this. Once we did, it was escalated, and we got confirmation within minutes which was then relayed to you.

James•7/28/23, 1:41 PM

I'm sure we'll get an update on the status page soon. Thanks for your patience.

James•7/28/23, 1:42 PM

https://www.cloudflarestatus.com/incidents/03vm5mx76pc6 has now been updated to include a note about this:

Cloudflare API in Pages Functions may also have been affected returning intermittent 500 errors.

A fix has been implemented and we are monitoring the results.

JJames I'm not a Cloudflare employee, but a community member simply passing along the i...

JSON•7/28/23, 1:44 PM

I think I misunderstood because you gave me the answer like an employee I'm sorry.
But why do you say sorry when you're not an employee? The front and the back are a bit weird?

JJSON I think I misunderstood because you gave me the answer like an employee I'm sorr...

James•7/28/23, 1:48 PM

I still feel bad when people have issues, having experienced things like this myself

Just trying to empathise with your situation - sorry for any confusion.

James•7/28/23, 1:49 PM

It sounds like a fix is rolling out though, so hopefully you won't be seeing issues for much longer!

ErisaOP•7/28/23, 1:49 PM

A note was added to https://www.cloudflarestatus.com/incidents/03vm5mx76pc6

Cloudflare API in Pages Functions may also have been affected returning intermittent 500 errors.

A fix has been implemented and we are monitoring the results.

EErisa A note was added to <https://www.cloudflarestatus.com/incidents/03vm5mx76pc6> > ...

JSON•7/28/23, 1:52 PM

What did you fix? The error is not solved at all.

JJSON What did you fix? The error is not solved at all.

James•7/28/23, 1:55 PM

That's a very different error. It sounds like you're getting a key and requesting it to parse as JSON, but haven't stored valid JSON in the value

James•7/28/23, 1:56 PM

Try getting it as

text

text

and not

json

json

and logging the result.

James•7/28/23, 1:56 PM

env.NAMESPACE.get(key, { type: "text" });env.NAMESPACE.get(key, { type: "text" }); instead of env.NAMESPACE.get(key, { type: "json" });env.NAMESPACE.get(key, { type: "json" }); for example.

JJames That's a very different error. It sounds like you're getting a key and requestin...

JSON•7/28/23, 1:56 PM

What are you saying.
JSON parsing has an error because the value above says "error:code 500".

JJSON What are you saying. JSON parsing has an error because the value above says "er...

James•7/28/23, 1:57 PM

Apologies, I missed that. You're likely just waiting for the fix to roll out then. It's still in the process of rolling out.

JSON•7/28/23, 1:57 PM

If the response gives you a normal KV value, you don't see it down there, it's just an extra log I printed out to check

James•7/28/23, 1:58 PM

Yeah - give it a bit for the fix to rollout everywhere - Cloudflare's network is very large so it can take a little bit for fixes to land everywhere.

James•7/28/23, 1:58 PM

We're seeing it intermittently resolved depending on which location etc. you hit, so just give it a little while to fully propagate

JSON•7/28/23, 1:59 PM

The KV propagation is up to 60 seconds.
How come there's no change after 17 minutes?

James•7/28/23, 1:59 PM

The fix is rolling out. Please be patient.

JSON•7/28/23, 2:02 PM

Will cloudflare compensate you financially for this?

JJSON Will cloudflare compensate you financially for this?

James•7/28/23, 2:04 PM

If you're an ENT customer, I'd recommend you reach out to your account team for any SLA information and compensation.

James•7/28/23, 2:04 PM

As a pay-go user, you're welcome to submit a ticket, but as far as I know there's no official SLA for things like this, sorry.

JSON•7/28/23, 2:05 PM

I used to use a pro rating.
Nevertheless, when I ask for a ticket, I get an answer after a few days by email
Ask me again lol

When I inquired again, I only got the same macro answer.
So I didn't want to spend 20 dollars on that crap.

The service is a mess.

Where the hell am I supposed to ask?
They don't even see discord
They don't even look at the community
Tickets are even Macro-answers

JJSON I used to use a pro rating. Nevertheless, when I ask for a ticket, I get an answ...

Isaac McFadyen•7/28/23, 2:09 PM

They don't even see discord

The issue has been acknowledged. It's not a matter of "not seeing it", it's actively being worked on by the relevant teams. If you don't want to spend money on Pro, that's fine - but debating this won't get the issue resolved faster

JSON•7/28/23, 2:14 PM

when I asked about 'enterprise grade', I couldn't get a reply even after a year
I don't even know why contract tickets exist

The best way to get eyes on issues for them to be fixed is through a support ticket (https://dash.cl

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