Unable to access app from VPS, am able to ping my deployment url fine

Hey, I am unable to access my app from my vps, hoster is suggesting ip/subnet is being blocked
24 Replies
Percy
Percy11mo ago
Project ID: 4966a9d0-ffdb-479c-81cc-be40dba5c0b7
pikapikap
pikapikap11mo ago
4966a9d0-ffdb-479c-81cc-be40dba5c0b7 Network Address im trying to access the site from: 136.243.112.x
Brody
Brody11mo ago
sorry, that wouldn't be railways doing they don't have any firewalls in place that would either be gcp or your vps host blocking that outbound traffic
pikapikap
pikapikap11mo ago
I am able to ping the railway app What is gcp and how can i get it unblocked? Or can i get my project switched so that is not using gcp
Brody
Brody11mo ago
gcp is the Google cloud platform, and it's what railway uses, if gcp is blocking your vps host it's out of railways hands but let's dig into this a bit further, can you access this app locally?
pikapikap
pikapikap11mo ago
Yup im able to access from my laptop, phone
Brody
Brody11mo ago
and what kind of response do you get back when makeing a request to your railway service from your vps
pikapikap
pikapikap11mo ago
https://discordbot.shrestha.cc This is the site in question
Brody
Brody11mo ago
and what are you making the request with
pikapikap
pikapikap11mo ago
Just on chrome Error connection timed out from vps
Brody
Brody11mo ago
screenshots please
pikapikap
pikapikap11mo ago
Brody
Brody11mo ago
this is a windows VPS, cool are you familiar with dig can you dig that domain from the vps?
pikapikap
pikapikap11mo ago
pikapikap
pikapikap11mo ago
Brody
Brody11mo ago
are you using cloudflare or can you access it from the railway domain?
pikapikap
pikapikap11mo ago
cloud flare as passthrough on this sub domain not accessible from railway domain
Brody
Brody11mo ago
same timeout issue?
pikapikap
pikapikap11mo ago
yup
pikapikap
pikapikap11mo ago
Brody
Brody11mo ago
this is just looking more and more like gcp's firewall blocking your vps hosting provider there's always the option of using a proxy on your vps
pikapikap
pikapikap11mo ago
okay fair, not ideal since this is from customer of mine having issue with accessing discord bot authentication
Brody
Brody11mo ago
I'm sorry I just can't see what railway could do for you here
pikapikap
pikapikap11mo ago
no worries thanks for helping root cause the issue