We then received a reply saying that they had sent a code to an email (not ours) and that we could u

We then received a reply saying that they had sent a code to an email (not ours) and that we could use it to log into the account.

᲼

᲼OP•8/5/23, 4:16 PM

By the way, they don't allow to write to PUBG Support Team anymore for about 3 months now.

᲼᲼We then received a reply saying that they had sent a code to an email (not ours)...

Quendi•8/5/23, 4:18 PM

If you submitted a request to the customer service through the account recovery tool, you should have been asked to provide an email when using the account recovery tool. After your request is approved, the same email that you provided to the customer service will be linked to your PUBG MOBILE account and all other login methods will be removed. You can try to use that email to log into the account.

Krankmann•8/5/23, 4:23 PM

@Deleted User there is no email coming and when i did that in community help they send me it but now nothing

KKrankmann @Deleted User there is no email coming and when i did that in community help the...

Deleted User•8/5/23, 4:23 PM

What exactly did you do?

Krankmann•8/5/23, 4:23 PM

But how it is possible that there is no other way to fix this problem

Krankmann•8/5/23, 4:23 PM

I put my email and i clicked

Krankmann•8/5/23, 4:23 PM

Obtain code

Krankmann•8/5/23, 4:23 PM

And it didnt come any message to my inbox

Deleted User•8/5/23, 4:24 PM

And you do not remember your password?

QQuendi If you submitted a request to the customer service through the account recovery ...

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᲼OP•8/5/23, 4:24 PM

Thx

Krankmann•8/5/23, 4:24 PM

I didnt put any password because i always got connected throught facebook

Krankmann•8/5/23, 4:25 PM

And it never asked me for password because its linked qith my facebook account

Deleted User•8/5/23, 4:25 PM

Then maybe you didn't connect the email properly.

B E A R•8/5/23, 4:25 PM

I have got youtber who is selling and buying uc and pop

Krankmann•8/5/23, 4:25 PM

But what should i do brother who should i contact to fix my account

Dyno•8/5/23, 4:25 PM

Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report, @B E A R.

Krankmann•8/5/23, 4:26 PM

I spend a lot of money

KKrankmann I spend a lot of money

Deleted User•8/5/23, 4:26 PM

Contact the customer service again then.

Krankmann•8/5/23, 4:27 PM

They are just ignoring my request for help they just send me a message saying thst they canno reset my account and i provided all the infos i remember and still nothing

Krankmann•8/5/23, 4:27 PM

This is disappointing

Deleted User•8/5/23, 4:28 PM

If you contact the support properly as stated in subpoint 5.4 of #faq you should receive an answer shortly.

Krankmann•8/5/23, 4:30 PM

I dont know if im doing it properly then but if u can help me i would really appreciate it

Krankmann•8/5/23, 4:31 PM

Quendi•8/5/23, 4:33 PM

Did you save the backup verification codes somewhere before, @sicko pete?

Krankmann•8/5/23, 4:34 PM

Krankmann•8/5/23, 4:35 PM

Here

Krankmann•8/5/23, 4:35 PM

I have no longer have this card

Krankmann•8/5/23, 4:35 PM

But i have it here in my messages

Krankmann•8/5/23, 4:36 PM

Sorry for sending her

Krankmann•8/5/23, 4:36 PM

I send it to you in private can i?

mrshizzle2004•8/5/23, 4:36 PM

Does anyone know if the amount of merit you can get In a day is limited to just 5

KKrankmann Here

Quendi•8/5/23, 4:36 PM

These are not backup verification codes. Backup verification codes can be saved from your Account settings of the game so that you can use them later in case you will lose access to your secondary verification methods.

Mmrshizzle2004 Does anyone know if the amount of merit you can get In a day is limited to just ...

Quendi•8/5/23, 4:36 PM

You should be able to check that through your merit profile.

mrshizzle2004•8/5/23, 4:37 PM

I played 5 games and got 1 merit from each and after that I can’t get anymore but when I looked it up it said I can get 120 merit a day

Krankmann•8/5/23, 4:37 PM

No i dont know any other codes

mrshizzle2004•8/5/23, 4:37 PM

And that a win gives me 3 merit but even when I got the wins it only gave me one

Quendi•8/5/23, 4:37 PM

Please share a screenshot of your merit profile, @PIMP YOUTUBE.

Krankmann•8/5/23, 4:38 PM

@Quendi what should i do next please i really need help

KKrankmann No i dont know any other codes

Quendi•8/5/23, 4:38 PM

Then you will need to contact the customer service regarding this. You will need to provide them with the required and accurate information to prove that you are the owner. After that, they should be able to help you with this.

Krankmann•8/5/23, 4:39 PM

I already did that

Krankmann•8/5/23, 4:39 PM

But they ignored me

Quendi•8/5/23, 4:39 PM

Please share a screenshot of your conversation with the customer service, @sicko pete.

Krankmann•8/5/23, 4:41 PM

QQuendi Please share a screenshot of your merit profile, @PIMP YOUTUBE.

mrshizzle2004•8/5/23, 4:41 PM

mrshizzle2004•8/5/23, 4:42 PM

After that last one I played 3 more and it gave me no merit

mrshizzle2004•8/5/23, 4:42 PM

For those 3

KKrankmann Click to see attachment

Quendi•8/5/23, 4:43 PM

This means that the information you provided to the customer service is not accurate. If you are not able to provide them with the accurate and required information, it is not possible to confirm that you are the owner of the account. You will need to contact the customer service again and make sure that you provide them with all the required and accurate information.

Mmrshizzle2004 Click to see attachment

Quendi•8/5/23, 4:43 PM

Please close this page and share another screenshot.

Krankmann•8/5/23, 4:45 PM

But how im supposed to be perfect accurate how much uc i have spend

mrshizzle2004•8/5/23, 4:45 PM