Cloudflare Developers•3y ago

Unable to open live chat

Hey, so I've been trying to open a live chat and keep getting this error:

There was a problem opening your chat. Please refresh your browser and try again.

Is this a known issue? I've been experiencing it for the past week or so.
Thanks.

nexOP•8/18/23, 11:58 PM

I've opened a ticket for this, the ID is #2901715

Nnex Hey, so I've been trying to open a live chat and keep getting this error: > Ther...

Soham•8/19/23, 1:55 AM

Are you on a business or enterprise plan?

SSoham Are you on a business or enterprise plan?

nexOP•8/19/23, 1:55 AM

I'm on Business

nexOP•8/19/23, 1:56 AM

I mentioned this in the ticket, but after clicking on the "Request a chat" button, this error pops up in the console:
73ce9299ff6bafa1f007.js:37 Chat widget wasn't found?73ce9299ff6bafa1f007.js:37 Chat widget wasn't found?

Soham•8/19/23, 12:46 PM

Yeah I think opening a ticket is the best solution

Unable to open live chat

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