It should be claimed if your information provided is correct, else you'll get your response. There are lesser chances to not get a reply, kindly, wait.
Today I was waiting for rejection period to be reset and that moment exactly new claim is filed, not by me. Those who hacked it are keeping me out of access. That is the real issue
We are unable to provide assistance if you do not ask a question or state a problem, @Trevor. Remember to read through #faq before asking questions in the support channels.
Hello, please tell me what to do if the pubg is deleted by itself. That is, I download the pubg, all the kg-data in the game, and a day later again asks to download them?
If you are still able to log in to your account, link your account to a phone number and enable secondary verification. Then, check the trusted devices and remove any devices that you don't recognize. Finally, sign out of all other devices. If you need further assistance with this, please do not hesitate to contact customer support in-game. Refer to subpoint 5.4 in #faq for further information.
Where did you download the game from? Have you tried re-downloading the resources? If you encounter this issue again, please report it in #bugs in compliance with the channel's pinned instructions.
I have a question, I think I logged in too many times into my account and now it isn't sending me the email verification code. It keeps saying to try again later. How long will I wait before I can receive the code and log in again?
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