Following doc Already subscribed to but not reciving alerts of stream strat or stop. Additionalaly I

Following doc Already subscribed to but not reciving alerts of stream strat or stop. Additionalaly I read somewhere in doc that webhooksnneeds to be enabled in account. So for that whom should I contact ?

Jjivan Following doc Already subscribed to but not reciving alerts of stream strat or s...

jivanOP•9/1/23, 8:13 PM

I believe we have enterprise plan as well.

Jjivan Following doc Already subscribed to but not reciving alerts of stream strat or s...

Erisa•9/1/23, 8:58 PM

?support

Flare•9/1/23, 8:58 PM

To contact Cloudflare Support about an issue, please visit the Support Portal and fill in the form on the portal.

For more information on the methods by which you can contact Support for your plan level, see Contacting Cloudflare Support - Cloudflare Docs

GGagan Suie The Mage-Web repository has examples of just doing audio. It's just using WebRTC...

Altrius•9/1/23, 9:38 PM

oh I didnt know about that, thank you!

BBake I'm getting "Error creating download mp4." when I try to create an mp4 download

khalil•9/3/23, 1:20 AM

Hi, I am also still getting this issue multiple times a day "Error creating download mp4."
@Mickie Betz Please let me know how to proceed, I can send you the video ID if you'd like. Currently I have a very hacky download reset process, and would really appreciate your help getting this resolved!

Jeff•9/3/23, 5:19 PM

Cloudflare seems to be adding the frame-ancestorsframe-ancestors header if you enable allowed origins

Is there any way to remove that?

Jeff•9/3/23, 7:25 PM

Is stream an abandoned product?

Seems like almost none of the questions are answered here (even if you ask during business hours)...support is no better since they take weeks to reply and they don't really read the questions being asked

Erisa•9/3/23, 7:40 PM

Is stream an abandoned product?

No, Stream is an actively supported and maintained product.

Seems like almost none of the questions are answered here (even if you ask during business hours).

Any help given in this channel is on a best-effort basis and even when employees participate it is something they do of their own choice. Everyone volunteers time to be here and help where they can (including myself), so it's understandable we can't get to every question asked. Scrolling up I see active engagement by the Stream team and community on several questions, so I'm not sure where you are getting that impression from. Apologies if I am missing something obvious!

support is no better since they take weeks to reply and they don't really read the questions being asked

Sorry to hear about this! Generally the response times for support will vary by plan level and for Pro and Business customers especially there is a greater demand so it can take some time to get to those unfortunately. We are always looking into ways to improve on that front.

Regarding the responses, if you have a specific ticket you are thinking of, would you be able to share the ticket number so I can take a look at what happened and see if I can help?

EErisa > Is stream an abandoned product? No, Stream is an actively supported and mainta...

Jeff•9/3/23, 7:51 PM

From what I've seen above, Cloudflare employees might only answer the <10% of questions here that are easy to answer (usually covered by docs), but everything else is ignored, which is completely understandable.

It makes sense since support should be used for difficult questions, but even those don't get a useful reply in my experience, and you usually have to wait weeks to get any kind of reply. I'm on the biz plan so I thought I would get quicker responses.

Maybe I need to be on enterprise for that but I've heard some horror stories with that too..

Not even going to bother sharing any ticket numbers or anything since I've tried that in the past to no avail...it's just a matter of getting the right people in front of it which doesn't seem to happen for anything.

Maybe my use case for Stream isn't possible so I'll look elsewhere.

Appreciate the reply regardless.

EErisa > Is stream an abandoned product? No, Stream is an actively supported and mainta...

leesus•9/4/23, 8:33 AM

Can I piggyback on this and ask you to take a look at support ticket #2879792? It's been 5 weeks without any response other than "ask the community".

Md. Rashidul Hasan (OPL)•9/5/23, 7:13 AM

I have seen that WebRTC is still in beta. When will it be released?

Ttsmith The allowed origins feature is to protect against hotlinking, that's one part of...

Jeff•9/5/23, 2:01 PM

That makes sense but I can't use signed URLs since my visitor IPs change often (lots of them are on phones)

Don't want to name other providers here but the main competitor to Cloudflare Stream doesn't add the frame-ancestorsframe-ancestors header, so I was looking at using that instead.

But I like Cloudflare's services a lot so I'd stick with CF stream if I could. I especially like the WebRTC support that you guys have (although it's still in beta)

Essentially my use case is that I have customers with a lot of different custom domains that will need to embed videos, and those custom domains can be added/removed at any time.

So my plan was to allow my domain as an allowed origin only, and then put the video inside of an iframe on that domain.

Inside of the iframe I check the referrer to make sure that it's actually allowed and it's one of my customer domains. If not, it doesn't display the video.

Like I said, this works with another popular service which has the same allowed origins feature.

I'm not sure why the decision was made to add the frame-ancestorsframe-ancestors header; if I didn't want anyone iframing my domain that's my responsibility to prevent it using X-FRAME-OPTIONSX-FRAME-OPTIONS or similar.

Would be happy to share more details if you need it.

Ttsmith You can use signed URLs without specifying IP addresses. You can also update all...

Jeff•9/5/23, 2:28 PM

Yeah the problem I have with using signed URLs is that it would have to be sufficiently restrictive enough (i.e. by IP) for me to be sure that no one else can embed my video.

If I set the signed URL expiry too short, then video playback would get interrupted with longer streams.

If I set it for a decent amount of time and allow it by country, then it makes it much easier to exploit and people could easily just take the signed URL and embed the video elsewhere.

An alternative would be if I could detect errors when the signed URL expired, and update the signed URL without interrupting playback (since it would have likely preloaded 20 seconds or so)

I'm using the Cloudflare Stream player and the error event never seems to trigger (https://developers.cloudflare.com/stream/viewing-videos/using-the-stream-player/using-the-player-api/ mentions it).

the frame-ancestors header prevents hotlinking by preventing someone from embedding someone else's player

That makes sense -- I'm using the Cloudflare player so it'd be nice if that header could be removed in that scenario, but I can understand how that may not be possible.

I do want to find a way to make it work with CF Stream, so if you have any ideas I'd appreciate it.

Appreciate your help so far.

Stream Player API · Cloudflare Stream docs

For further control and customization, we provide an additional JavaScript SDK that you can use to control video playback and listen for media events.

Ttsmith Well, where were you going to do the "is this one of my customer's allowed origi...

Jeff•9/5/23, 2:36 PM

Their IP likely going to change during playback though since a lot of them are on phones

So I was hoping to use the error event to see when that happens and generate a new IP specific signed URL

But like I said, that error event does not trigger at all even when a signed URL expires

Jeff•9/5/23, 3:11 PM

the frame-ancestors header prevents hotlinking by preventing someone from embedding someone else's player

This is still odd to me since it should be my responsibility to add the frame-ancestorsframe-ancestors header on my own to prevent anyone from iframing my website

I get the decision since most people would want that, but it definitely shouldn't be forced

Ttsmith Hmmm... do any events fire via the player API? That is definitely a supported us...

Jeff•9/5/23, 4:31 PM

Yeah other events fire for sure

The error event is a standard video event, so maybe those types of errors don't show due to that.

In that case the docs should be updated since it says:

error
Sent when an error occurs. (e.g. the video has not finished encoding yet, or the video fails to load due to an incorrect signed URL)

error
Sent when an error occurs. (e.g. the video has not finished encoding yet, or the video fails to load due to an incorrect signed URL)

The stalled event works so I may just use that and try to figure out something with that.

If I use a custom player I can detect if the manifest fails to load on page load too:

hls.on(Hls.Events.ERROR, function (event, data) {
            if (data.details === Hls.ErrorDetails.MANIFEST_LOAD_ERROR) {
                console.log(data);
            }
        });

hls.on(Hls.Events.ERROR, function (event, data) {
            if (data.details === Hls.ErrorDetails.MANIFEST_LOAD_ERROR) {
                console.log(data);
            }
        });

So I think I'll just use Stream using a custom player to detect errors

Louis•9/6/23, 2:58 PM

Hello, is there any limit on how long you can stream on Cloudflare Stream ? We'd like to setup a 6 month 24/7 livestream for an art project. Likely a low viewer count on average, but peaks of 10-100k expected. Thanks !

Jeff•9/6/23, 3:49 PM

I was looking through https://developers.cloudflare.com/stream/uploading-videos/upload-video-file/

For uploading videos, is it suggested to use TUS even if you're uploading from a server?

My files will be 5 GB max (should complete in under a minute with the server upload speed being fast)

Ttsmith Recordings will be truncated, but you can definitely keep a stream going 24/7!

Louis•9/6/23, 4:30 PM

Thank you ! Can you confirm that if we don't record, the only cost if 1$ / 1000 minute viewed ? Are restreamed included aswell ?

Ttsmith I would recommend TUS or fetch-from-url https://developers.cloudflare.com/strea...

Jeff•9/6/23, 9:38 PM

Thanks -- got TUS working

Appreciate your help again

Steve Morin•9/7/23, 2:46 AM

Can the stream video player play multiple recorders videos back to back like a playlist?

Louis•9/8/23, 2:00 PM

Hello, I'm getting quite a lot of buffering and the video even stops sometimes after a few 408 errors (using HLS stream). Currently on a gigabit connexion so bandwidth is not an issue. I also get lots of quality drops. I would expect the stream to run at the highest quality possible. Can you assist ? Thank you.

Jonas Dautel•9/9/23, 10:01 PM

Is there an example on using GStreamer to stream to Cloudflare WHIP ?

Jeff•9/10/23, 12:10 AM

Is there any way to set maxDurationSeconds when uploading from a URL?

https://developers.cloudflare.com/api/operations/stream-videos-upload-videos-from-a-url

It seems the Upload-Metadata header is fully ignored here

Under direct creator uploads docs I see that it's possible to set it in the Upload-Metadata header, but it doesn't seem to be working if you upload from a URL

https://developers.cloudflare.com/stream/uploading-videos/direct-creator-uploads/#upload-metadata-header-syntax

zane•9/10/23, 4:37 AM

How to use webrtc though Cloudflare

Following doc Already subscribed to but not reciving alerts of stream strat or stop. Additionalaly I

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