HGL
rare-sapphire
borderlands 3 (epic games) save data not synced
I recently got a steam deck and I downloaded heroic launcher so I could play my epic games stuff, but for some reason I don’t have any of my data in borderlands 3. My main pc runs on windows 10 and I was wondering if that’s why my data is gone.
62 Replies
rare-sapphireOP•2y ago
Cloud saves are enabled
I would but im in college rn and my pc is multiple states away
So I can’t download my save and manually transfer it
automatic-azure•2y ago
BL3 is one of the few exceptions that requires GE-Proton and not Wine-GE
rare-sapphireOP•2y ago
I’m using GE-proton8-13
automatic-azure•2y ago
Try forcing the download. Also verify the save path that is in heroic settings
Do not enable auto syncing or upload manually until you verified that your save could be downloaded
If you upload or auto sync, you run the risk of deleting your cloud save if it isn’t backed up
rare-sapphireOP•2y ago
How do I force the download?
automatic-azure•2y ago
rare-sapphireOP•2y ago
My data still isn’t there
automatic-azure•2y ago
show a log of the output after clicking sync
rare-sapphireOP•2y ago
This?
ratty-blush•2y ago
Well it did download them
rare-sapphireOP•2y ago
I’ve still got no data
automatic-azure•2y ago
can you confirm the save path?
the manifest is also time stamped for pretty much today, so I'm now concerned that you may have overwritten your cloud save
but do first confirm the path
rare-sapphireOP•2y ago
where would I find the save path?
automatic-azure•2y ago
rare-sapphireOP•2y ago
rare-sapphireOP•2y ago
thats what it defaults to, do i need to change it?
optimistic-gold•2y ago
its different for different games
rare-sapphireOP•2y ago
assuming i did somehow delete my old save, is there any way to recover it and would it also be deleted on my main pc?
optimistic-gold•2y ago
yeah i would totally just grab the save from the other machine, drop it in your save folder on the prefix
rare-sapphireOP•2y ago
so i should launch it while offline and download the saves?
optimistic-gold•2y ago
id make a back up just in case
then do the above
the alternate is you put the save you want in the game on your heroic install and force upload
but personally regardless of how you do it, i would back up locally first
rare-sapphireOP•2y ago
how do i do that?
optimistic-gold•2y ago
same window you did force download, there's a force upload
also to get the save on the steam deck is like any other computer, just put the file where borderlands expects it
iirc, steam deck should also be able to see windows shares so you can just download it from the computer its on
do not force upload until you are certain thats the save file you want
that will absolutely destroy whatever is cloud saved
rare-sapphireOP•2y ago
i dont have access to my pc wheres its downloaded, but i do have my laptop. if i downloaded it on my laptop via epic games would it still have the save i want?
automatic-azure•2y ago
don't even launch the game or the EGS/Heroic launchers, get into the game's save folder and make a copy ASAP
only if you believe the game already has the save on it. do not launch the game
automatic-azure•2y ago
rare-sapphireOP•2y ago
ill contact 2k/gearbox and epic support just in case they can do anything abt
automatic-azure•2y ago
can you also post a game log from Heroic for the last time you attempted to run the game?
rare-sapphireOP•2y ago
where can i find that?
thx
rare-sapphireOP•2y ago
automatic-azure•2y ago
please get the actual game log
and upload the .log file here or on pastebin.com
rare-sapphireOP•2y ago
sure
for some reason discord isnt letting me send the file and pastebin is saying that it exceeds the max limit
automatic-azure•2y ago
move the log file to your Downloads folder and upload it from there
it's a permissions thing
also, please be sure to grab the game log and not the global heroic log
rare-sapphireOP•2y ago
rare-sapphireOP•2y ago
im in class at the moment, so I'll check when i get a chance
optimistic-gold•2y ago
The path has been posted a bunch. The pcwiki one is right iirc
its in a folder with random numbers and letters iirc
not at my desktop but last i saw thats what it was
like this is where my saves are if im remembering correctly
this is my saves path
~/Games/Heroic/Prefixes/Borderlands3/pfx/drive_c/users/steamuser/Documents/My Games/Borderlands 3/Saved/SaveGames/<df989f4e...> which works fine for me, though ive never tried the cloud save
in my case as well, the My Documents folder in wine is just a symlink to a folder elsewhere on my user (~/Documents in this case)
because the save data they got is either out of date or the cloud save got stomped
best to get the save from a pc with the current save, and reupload it
yep so the order of ops:
- back up that save from another pc somewhere safe
- copy it to your prefix to the path linked in pc game wiki
- force upload only when you are certain its the right saverare-sapphireOP•2y ago
There’s a file called profile.sav, but I don’t have anything that can open it
optimistic-gold•2y ago
you dont need to open anything
just copy the contents of the folder from one machine to the other
copy all of the files from the machine that has a good copy of the save state to a safe place, then copy from there to your other device..
literally all you have to do
thats what cloud sync does even haha
yep yep
the fact you dont see the save slots is concerning heh id double check on one of your devices that you had progress on to see if those files are there
rare-sapphireOP•2y ago
I think I might’ve deleted my save on accident, but I have no way to verify cause I don’t have my main pc with me
I was gonna do another play through anyways, so ig all I’ve really lost was the achievements
nvm i managed to recover the files
I’ve got my save files from my main pc, how do I move them to my steam deck?
optimistic-gold•2y ago
like you would any other computer.. you can put them on a pen drive, or a network share in your windows pc, etc
rare-sapphireOP•2y ago
Then I just paste the files into my savegame folder?
Do I need to force download?
optimistic-gold•2y ago
yeah just paste, no need to force download
make sure to disable auto sync or whatever
in heroic
rare-sapphireOP•2y ago
Ok
I opened up the game after pasting the file, still nothing
optimistic-gold•2y ago
can you show the path on the steam deck you copied to?
rare-sapphireOP•2y ago
Home/games/heroic/prefixes/default/Borderlands3/pfx/drive_c/users/steamuser/savedgames/
It’s working on my laptop, but for some reason it’s not working on my steam deck
optimistic-gold•2y ago
that doesnt seem right? you sure its not
/home/deck/Games/Heroic/Prefixes/default/Borderlands 3/pfx/drive_c/users/steamuser/Documents/My Games/Borderlands 3/Saved/SaveGames/bb60df16c6a04a868292f67c725505ec
or rather ignore the random numbers and stuff, there should be a folder in SaveGames with a bunch of letters and numbers, and your saves go in thererare-sapphireOP•2y ago
There doesn’t seem to be a folder called deck
optimistic-gold•2y ago
are you on the steam deck?
rare-sapphireOP•2y ago
Yea
optimistic-gold•2y ago
you absolutely have a /home/deck unless you modified something.. you are using the file manager in desktop mode right? just click the address bar and copy paste the highlighted text here
rare-sapphireOP•2y ago
That worked, thanks
optimistic-gold•2y ago
Sweet.
rare-sapphireOP•2y ago
Is it safe to turn on auto cloud sync?
optimistic-gold•2y ago
do you have a back up of the save files?
i think so long as you have a back up, you can recover if something breaks..
rare-sapphireOP•2y ago
Cool
rare-sapphireOP•2y ago
How come some of my DLC is stuck like this?
optimistic-gold•2y ago
i dont really have a tone of experience with dlc onepic, since i dont usually buy games there
(or reallly buy dlc ever haha)
rare-sapphireOP•2y ago
I’ve had the menu open for a solid while now and they’re still like that, am I just unable to access my dlc?
optimistic-gold•2y ago
usually iirc you install dlc at game install time
but as i dont have any dlc on games in my epic library, ive never tried
rare-sapphireOP•2y ago
If I uninstall the game and reinstall, Will it delete my save?
automatic-azure•2y ago
only if you tell it to delete the prefix
rare-sapphireOP•2y ago
Ok