Remix app tutorial example giving 522

Hello! I followed this tutorial: https://developers.cloudflare.com/pages/framework-guides/deploy-a-remix-site/
I am able to visit the app I created via the

my-remix-app.pages.dev

my-remix-app.pages.dev

link, but when I set up my custom domain, I get a 522 error. I have the following CNAME records added to my custom domain:
- CNAME | my-domain.com | my-remix-app.pages.dev
- CNAME | www | my-remix-app.pages.dev

Any help would be greatly appreciated!

Deploy a Remix site · Cloudflare Pages docs

Remix is a framework that is focused on fully utilizing the power of the web. Like Cloudflare Workers, it uses modern JavaScript APIs, and it places …

RRvngizswt Hello! I followed this tutorial: https://developers.cloudflare.com/pages/framewo...

Chaika•10/2/23, 8:32 PM

Did you manually add the CNAMEs, or did you add the custom domains via the Custom Domains tab of Pages? https://developers.cloudflare.com/pages/platform/custom-domains/

Custom domains · Cloudflare Pages docs

When deploying your Pages project, you may wish to point custom domains (or subdomains) to your site.

CChaika Did you manually add the CNAMEs, or did you add the custom domains via the Custo...

RvngizswtOP•10/2/23, 8:33 PM

I originally did it via the Custom Domains tab, but when that failed I created my own.

RRvngizswt I originally did it via the Custom Domains tab, but when that failed I created m...

Chaika•10/2/23, 8:33 PM

It needs to be via the Custom Domains tab. Creating them manually won't work. What issue did you have via the Custom Domains tab?

RvngizswtOP•10/2/23, 8:35 PM

Okay, I cleared everything and re-created one record via the Custom Domains tab. When I try to visit my domain, I get Connection Timed out (522)

Chaika•10/2/23, 8:36 PM

It'll take a second to verify. What do you see under the Custom Domains tab now? It should show the status next to it

RvngizswtOP•10/2/23, 8:36 PM

Inactive (Error)

Inactive (Error)

Chaika•10/2/23, 8:37 PM

What's the custom domain you're trying to add (uncensored - can DM if you want)

RvngizswtOP•10/2/23, 8:41 PM

leo-games.com

RRvngizswt leo-games.com

Chaika•10/2/23, 8:45 PM

hmm, I don't see anything immeditally wrong with it. I was just going through https://developers.cloudflare.com/pages/platform/debugging-pages/#missing-caa-records if you were curious, your CAA records are fine, and nothing blocking http validation.
If you go to your audit log (Manage Account -> Audit Log), and you search for your pages.dev (xxx.pages.dev) in the Domain, and click "Search", do you see something like "Pending to Blocked" or "Pending to Active".

RvngizswtOP•10/2/23, 8:47 PM

Yes, I see "pending to blocked" followed by a "ordered", and "deployed"

RRvngizswt Yes, I see "pending to blocked" followed by a "ordered", and "deployed"

Chaika•10/2/23, 8:48 PM

Thanks, well we know the certificate is fine and deployed, it's just the Custom Hostname itself being blocked. What do you see if you expand the Pending to Blocked Event? (any zone ids/etc are fine to show, not secrets, just identifiers)

RvngizswtOP•10/2/23, 8:50 PM

{
  "certificate_id": "03477781-d5e2-424e-bd38-b13a1ac0ed81",
  "hostname": "www.leo-games.com",
  "id": "7af8df57-56a0-4819-af57-3a710c103b81",
  "status": "blocked",
  "zone_id": "45da6a2ed6a88280e67bf64109ebc348"
}

{
  "certificate_id": "03477781-d5e2-424e-bd38-b13a1ac0ed81",
  "hostname": "www.leo-games.com",
  "id": "7af8df57-56a0-4819-af57-3a710c103b81",
  "status": "blocked",
  "zone_id": "45da6a2ed6a88280e67bf64109ebc348"
}

RvngizswtOP•10/2/23, 8:51 PM

as the new value

Chaika•10/2/23, 8:53 PM

Thanks. My understanding is usually this means Trust and Safety has blocked your domain. Not necessarily due to anything you did, could be keywords, automatic stuff, etc. I'll ask someone from CF to Verify though. Cloudflare Pages doesn't do a great job of exposing these errors at the moment sadly

RvngizswtOP•10/2/23, 8:54 PM

Interesting

RvngizswtOP•10/2/23, 8:54 PM

Only thing that is on it now is that sample code

RvngizswtOP•10/2/23, 8:55 PM

Thanks for all your help!

RRvngizswt Thanks for all your help!

Chaika•10/2/23, 9:08 PM

A helpful Cf Employee returned:

The hostname is part of a banned domain. This web property cannot be added to Cloudflare at this time. If you are an Enterprise customer, please contact your Customer Success Manager. Otherwise, please email abusereply@cloudflare.com with the name of the web property and a detailed explanation of your association with this web property.

To save you an email, it can also be due to billing issues, if you have any unpaid/overdue invoices with Cloudflare

RvngizswtOP•10/2/23, 9:09 PM

This is a brand new domain, I'm very confused by this response. Thank you for reaching out to them! Guess I have some emails in my future.

RRvngizswt This is a brand new domain, I'm very confused by this response. Thank you for re...

Chaika•10/2/23, 9:10 PM

New to you, not new in general. It's got a history looks like

Chaika•10/2/23, 9:10 PM

Something you have inherited perhaps

RvngizswtOP•10/2/23, 9:10 PM

Oh interesting

RvngizswtOP•10/2/23, 9:11 PM

guess I'll have to come up with a new name for my streaming lol

{ "certificate_id": "03477781-d5e2-424e-bd38-b13a1ac0ed81", "hostname": "www.leo-games.com", "id": "7af8df57-56a0-4819-af57-3a710c103b81", "status": "blocked", "zone_id": "45da6a2ed6a88280e67bf64109ebc348" }

Remix app tutorial example giving 522

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