R
Railway•9mo ago
honzasterba

Unable to connect to PSQL

I am having trouble perform DB backups (running outside Railway), for some DBs I am able to connect but for this one I am getting a timeout. Any clues what could be causing this? https://railway.app/project/06f3919c-f0af-4531-8cf3-97d17baf0d80/plugin/0c85bfb1-2499-4463-87a4-8fd8ae8013f8/Connect failed: connection to server at "containers-us-west-43.railway.app" (104.196.248.235), port 6010 failed: Connection timed out
15 Replies
Percy
Percy•9mo ago
Project ID: 06f3919c-f0af-4531-8cf3-97d17baf0d80,0c85bfb1-2499-4463-87a4-8fd8ae8013f8
Brody
Brody•9mo ago
is this a database plugin or a database service?
honzasterba
honzasterba•9mo ago
plugin
Brody
Brody•9mo ago
try restarting it
honzasterba
honzasterba•9mo ago
I did try that
Brody
Brody•9mo ago
anything in the databases logs that would indicate failure?
honzasterba
honzasterba•9mo ago
there is literarly nothing in the DB logs, as the DB is sitting iddle and I wanted to make a dump before deleting it and my guess is the socket does not even reach the DB since I get a connection error like nothing is listening on that port
Brody
Brody•9mo ago
absolutely no logs of any kind what so ever?
honzasterba
honzasterba•9mo ago
yes
honzasterba
honzasterba•9mo ago
No description
Brody
Brody•9mo ago
well that's odd, is there anything important or of value?
honzasterba
honzasterba•9mo ago
yes
Brody
Brody•9mo ago
okay then you're pro so please email the team about this support@railway.app
honzasterba
honzasterba•9mo ago
I just found out that I can connect to the DB from my local machine, but not from the machine I want to make the dump to 🙂 so it maybe something strange there
Brody
Brody•9mo ago
then there's some firewall in place railway doesn't have a firewall or any kind of access restrictions like that, so it would have to be on your side of things