Homarr•3y ago

Cannot get Plex integrations to work!

Greetings, I'm posting anew as requested. I'm having trouble displaying the media playing widget to show the currently played content, despite following the instructions and linking the token as directed. While the green ping is visible on my icon, the widget isn't showing the playback information.

Solution

Yes! It's finally working. So removing everything after the port in the internal address was the solution and I set 401 and 403 http status codes as considered online.

Jump to solution

Serenaphic•10/10/23, 8:45 AM

Hello, do you have any logs with errors that could help us point out the problem?

#GZGAOP•10/10/23, 9:04 AM

Oh yes, here you go:

ERROR  failed to communicate with media server 'Plex' (56cfb873-fcd9-456a-95d1-8e3a280dd3b4): Error: Unexpected close tag
Line: 42

ERROR  failed to communicate with media server 'Plex' (56cfb873-fcd9-456a-95d1-8e3a280dd3b4): Error: Unexpected close tag
Line: 42

Serenaphic•10/10/23, 9:17 AM

Is there more to the error? I'm trying to search up on it

Serenaphic•10/10/23, 9:22 AM

Ah, it seems that the problem is from the response gotten from plex. Could you try to access this link (by replacing the ip:port and token with your own of course) and seeing if the response looks normal or if displays a straight up error too:
ip:port/status/sessions?X-Plex-Token=token

#GZGAOP•10/10/23, 9:57 AM

Trying that gives me this error:

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<MediaContainer size="0"> </MediaContainer>

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<MediaContainer size="0"> </MediaContainer>

Serenaphic•10/10/23, 10:00 AM

The first text is normal, so is the xml file if you are not currently playing any media

#GZGAOP•10/10/23, 10:02 AM

Ah I see, so yes. When playing a movie I get a full page of code.

Serenaphic•10/10/23, 10:04 AM

And yet nothing in the widget still

#GZGAOP•10/10/23, 10:05 AM

Nope.

Serenaphic•10/10/23, 10:07 AM

Just recaping:

ping works so communication is working
manually trying the link with token works
widget don't work with error Unexpected close tag

#GZGAOP•10/10/23, 10:10 AM

Yes.

Serenaphic•10/10/23, 10:15 AM

Is the error still the same? Line 42 seem a bit strange when playing only one media

#GZGAOP•10/10/23, 10:22 AM

Yes, if I restart the container, the error starts if the widget is enabled.

Serenaphic•10/10/23, 10:23 AM

As it is I don't really know what could be the issue. I'd suggest removing the app from the dashboard, clear cache in homarr, and add it again.

Serenaphic•10/10/23, 10:24 AM

Be mindful of setting up the internal address as http when redoing it. Saying just in case

SSerenaphic Just recaping: - ping works so communication is working - manually trying the li...

Serenaphic•10/10/23, 10:25 AM

@Manicraft1001 Any idea?

#GZGAOP•10/10/23, 10:27 AM

This how the addresses are.

#GZGAOP•10/10/23, 10:28 AM

I mean if anything is wrong here, I won't get green ping right?

Serenaphic•10/10/23, 10:28 AM

Don't input anything after the port in the internal address

Serenaphic•10/10/23, 10:28 AM

Just http://ip:port

#GZGAOP•10/10/23, 10:28 AM

Ok.

SSerenaphic Just http://ip:port

#GZGAOP•10/10/23, 10:50 AM

Ok now the ping became red. I get the green one if it's set as per my screenshot.

Serenaphic•10/10/23, 10:56 AM

If you hover the dot and it shows 401 or 403, that is normal

Serenaphic•10/10/23, 10:57 AM

You just need to add those codes in the network tab

Serenaphic•10/10/23, 10:57 AM

Now what's important is, did that fix the widget

Solution

#GZGA•10/10/23, 11:51 AM

Yes! It's finally working. So removing everything after the port in the internal address was the solution and I set 401 and 403 http status codes as considered online.

#GZGAOP•10/10/23, 11:51 AM

Thank you @Tag once again.

Serenaphic•10/10/23, 11:52 AM

No problem, glad we got it in the end

Cannot get Plex integrations to work!

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