I can't add my OVH Rust server

Hello, I cannot add my server. Even though I opened all ports through the game firewall, the problem is not solved. Can you help me? @Imthatguyhere

'ThrallOP•11/27/23, 4:04 PM

Hordicus•11/27/23, 4:05 PM

https://learn.battlemetrics.com/article/4-rcon-troubleshooting

 General Troubleshooting:

If you are renting an OVH GAME server, please ensure that you are allowing our traffic to your RCON and query ports. The OVH GAME firewall will block our traffic by default in certain circumstances. Instead of using the game-specific protocol (i.e. arma, rust), instruct the OVH firewall to use the "other" category for the ports specified.

Note: even if the OVH firewall indicates that it is "OFF", you must still set the rule as described above. The firewall is on, even when it is flagged as "OFF".

 General Troubleshooting:

If you are renting an OVH GAME server, please ensure that you are allowing our traffic to your RCON and query ports. The OVH GAME firewall will block our traffic by default in certain circumstances. Instead of using the game-specific protocol (i.e. arma, rust), instruct the OVH firewall to use the "other" category for the ports specified.

Note: even if the OVH firewall indicates that it is "OFF", you must still set the rule as described above. The firewall is on, even when it is flagged as "OFF".

RCON Troubleshooting

If you are having trouble connecting to your RCON server using BattleMetrics, please take the following troubleshooting steps to identify and fix the issue: Gen

'ThrallOP•11/27/23, 4:05 PM

I read here, I applied it, I have the same problem whether I turn off or turn on the game firewall and normal firewall.

'ThrallOP•11/27/23, 4:06 PM

I read the forum of your member who had a similar problem and applied them too, but I cannot find a solution.

'ThrallOP•11/27/23, 4:07 PM

I cannot add it to steam servers and it does not appear in the rust list, but I can connect to the server.

Hordicus•11/27/23, 4:07 PM

Did you make changes to your OS-level firewall yet?

Hordicus•11/27/23, 4:07 PM

query traffic relies on UDP btw so make sure you're using the right protocol for the rule

'ThrallOP•11/27/23, 4:09 PM

Screenshot_2023-11-27-19-09-37-568_com.android.chrome.jpg

Screenshot_2023-11-27-19-08-43-854_com.android.chrome.jpg

'ThrallOP•11/27/23, 4:10 PM

Screenshot_2023-11-27-19-10-29-030_com.android.chrome.jpg

''Thrall Click to see attachment

Hordicus•11/27/23, 4:11 PM

I think that rule is backwards. The source IP should not be your server's IP

Hordicus•11/27/23, 4:11 PM

it should be the incoming IP

Hordicus•11/27/23, 4:11 PM

but I don't think you even need rules in that section unless you're whitelisting us

'ThrallOP•11/27/23, 4:12 PM

so I don't need this rule, right?

Hordicus•11/27/23, 4:13 PM

Don't think so

'ThrallOP•11/27/23, 4:14 PM

so do you have any ideas about what I should do? My server does not appear anywhere, neither on Steam nor on the Rust server list. It is strange...

''Thrall so do you have any ideas about what I should do? My server does not appear anywh...

Hordicus•11/27/23, 4:14 PM

I asked about your OS-level firewall. Have you done anything to that yet?

'ThrallOP•11/27/23, 4:15 PM

no i didn't do anything

'ThrallOP•11/27/23, 4:15 PM

im using pterodactyl panel

''Thrall im using pterodactyl panel

Hordicus•11/27/23, 4:16 PM

Do you have access to the operating system firewall?

Hordicus•11/27/23, 4:16 PM

if yes, get working on that

'ThrallOP•11/27/23, 4:16 PM

yea i have access

'ThrallOP•11/27/23, 4:17 PM

what exactly should I do through the firewall

''Thrall what exactly should I do through the firewall

Hordicus•11/27/23, 4:17 PM

Set rules that allow UDP traffic to reach your query ports

Hordicus•11/27/23, 4:17 PM

you can google how to configure your particular OS's firewall

'ThrallOP•11/27/23, 4:18 PM

ok i will look into this

'ThrallOP•11/27/23, 4:18 PM

thanks

'ThrallOP•11/27/23, 4:56 PM

'ThrallOP•11/27/23, 4:56 PM

added and still same :/

''Thrall Click to see attachment

Hordicus•11/28/23, 2:32 AM

the only other thing I can suggest is to manually whitelist our IPs in the OVH firewall.

General Troubleshooting: If you are renting an OVH GAME server, please ensure that you are allowing our traffic to your RCON and query ports. The OVH GAME firewall will block our traffic by default in certain circumstances. Instead of using the game-specific protocol (i.e. arma, rust), instruct the OVH firewall to use the "other" category for the ports specified. Note: even if the OVH firewall indicates that it is "OFF", you must still set the rule as described above. The firewall is on, even when it is flagged as "OFF".