steam deck controls stop working

Hello I just got the steam deck and used Heroic games launcher, works great however sometimes I get disconnected from my epic games account which isn’t a problem, however I can’t control the game anymore using the deck controls, and the controls become keyboard mouse based only. I would appreciate any help with this issue.
21 Replies
metropolitan-bronze
metropolitan-bronze2y ago
if you are on desktop mode, hold this button for 1 second and the controller layout should change between desktop and gaming mode
No description
helpful-purple
helpful-purpleOP2y ago
Actually it even happens to me after adding the game to steam Would that also fix it ?
metropolitan-bronze
metropolitan-bronze2y ago
mmmm I don't think so, you can try though so the issue only happens after you get disconnected? if you restart the game it works fine? one thing that sometimes happens to me is that the controller stops working completely on some games and I press the Steam button and go back to the game and it starts working again, but I haven't really paid much attention so maybe it was just a coincidence for me
helpful-purple
helpful-purpleOP2y ago
Yeah only when I get disconnected, i press the steam button still the same. Otherwise the game runs smoothly I only tried Sifu If I restart the game it works fine
sunny-green
sunny-green2y ago
to confirm, are you launching the game through a Steam shortcut that was added by Heroic?
helpful-purple
helpful-purpleOP2y ago
Yea, but this issue happened to me before I added the game to my steam library I did it in hopes maybe it fixes the problem Unfortunately not though
conscious-sapphire
conscious-sapphire2y ago
make your own thread and post logs #:pushpin: Read Me First | Frequently Asked Questions
conscious-sapphire
conscious-sapphire2y ago
I did it
sunny-green
sunny-green2y ago
just so you know, launching through a Steam shortcut is the best way to ensure proper controller support for a game in Heroic on a Deck. otherwise, provide game logs
helpful-purple
helpful-purpleOP2y ago
Well it hasn’t worked well for me, this error is driving me crazy.
conscious-sapphire
conscious-sapphire2y ago
hasn't worked and won't work are two different things, please post your game logs
sunny-green
sunny-green2y ago
"it doesn't work" is uninformative. logs provide more information
helpful-purple
helpful-purpleOP2y ago
Im new to this how to bring up my game logs And post em?
sunny-green
sunny-green2y ago
#:pushpin: Read Me First | Frequently Asked Questions
helpful-purple
helpful-purpleOP2y ago
No description
sunny-green
sunny-green2y ago
please reread the steps on obtaining and providing a log (rotated) screenshots aren't helpful
helpful-purple
helpful-purpleOP2y ago
sunny-green
sunny-green2y ago
"name": "Proton - Proton - Experimental", "winePrefix": "/home/deck/Games/Heroic/Prefixes/default"
two things to fix right there: 1. change your runner to Wine-GE-latest 2. change your prefix folder to be /home/deck/Games/Heroic/Prefixes/Sifu do not use the "Use Wine Defaults" checkbox when installing games
helpful-purple
helpful-purpleOP2y ago
Alright will do thx for putting up with me quite new to this. Should I reinstall the game?
sunny-green
sunny-green2y ago
no, the game data is more than likely fine change those settings
helpful-purple
helpful-purpleOP2y ago
Alright Thank you

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