how can I get my old account back? - PUBG MOBILE

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JODorWOT

J

JODorWOT•12/30/23, 4:40 PM

@Zobel My account got hacked today please help me out

JODorWOT

J

JODorWOT•12/30/23, 4:40 PM

Anyone please

JODorWOT

J

JODorWOT•12/30/23, 4:41 PM

My account was working properly yesterday night than I woke up today it got hacked

JODorWOT

J

JODorWOT•12/30/23, 4:41 PM

I am not able to login anymore

Saba

SSaba how can I get my old account back?

Zuelle

Z

Zuelle•12/30/23, 4:41 PM

Hi, @Saba. If you have linked your account to any social media platforms, email, or mobile number — you can log-in as usual.

Dyno

D

Dyno•12/30/23, 4:42 PM

Please contact the customer service for further assistance, @JODorWOT. Refer to subpoint 5.4 in #faq for further information.

Zuelle

ZZuelle Hi, @Saba. If you have linked your account to any social media platforms, email,...

Saba

S

SabaOP•12/30/23, 4:42 PM

like I did not already try that

Saba

S

SabaOP•12/30/23, 4:42 PM

few months back I let the neighbours kid log in

Saba

S

SabaOP•12/30/23, 4:42 PM

he got scammed

Saba

S

SabaOP•12/30/23, 4:43 PM

all I have is the 3rd link

Saba

S

SabaOP•12/30/23, 4:43 PM

and it asks for some kind of code sent to a number

Saba

S

SabaOP•12/30/23, 4:43 PM

whose number that is idk

Saba

S

SabaOP•12/30/23, 4:43 PM

I tried to report

Saba

S

SabaOP•12/30/23, 4:43 PM

but did not help

Saba

S

SabaOP•12/30/23, 4:44 PM

@Zobel

Saba

S

SabaOP•12/30/23, 4:44 PM

what can I do

Dyno

D

Dyno•12/30/23, 4:47 PM

Please refer to subpoint(s) 2.8 in #faq for further information, @Saba.

Zuelle

ZZuelle Hello there, @HERO. Which log-in method did you use?

HERO

H

HERO•12/30/23, 4:55 PM

google play + email

google play when i login > give me new account to create
email when i try to reset password or ask for password , i don't get any email from pubg

Saba

S

SabaOP•12/30/23, 5:10 PM

@Moderator i have my fb and email linked to my old account but it says I cannot log in because of unrecognized device and to verify with a sms code and that number is not mine

Saba

S

SabaOP•12/30/23, 5:10 PM

what do i do

Dyno

D

Dyno•12/30/23, 5:11 PM

Please contact the customer service for further assistance, @Saba. Refer to subpoint 5.4 in #faq for further information.

Saba

S

SabaOP•12/30/23, 5:11 PM

did that already

Saba

S

SabaOP•12/30/23, 5:19 PM

@Moderator

Saba

SSaba @Moderator

Zuelle

Z

Zuelle•12/30/23, 5:20 PM

Please refer to this response as we unfortunately cannot assist you further: questions

Saba

S

SabaOP•12/30/23, 5:21 PM

then who can assist me

Saba

SSaba then who can assist me

Zuelle

Z

Zuelle•12/30/23, 5:21 PM

The in-game CS Team. :uwuCat:

Saba

S

SabaOP•12/30/23, 5:22 PM

already tried that once

Saba

S

SabaOP•12/30/23, 5:22 PM

Saba

S

SabaOP•12/30/23, 5:22 PM

keeps saying this

Saba

S

SabaOP•12/30/23, 5:23 PM

and when I try to appeal

bless

B

bless•12/30/23, 5:23 PM

Hello, can you tell me what to do, my account was hacked

Saba

S

SabaOP•12/30/23, 5:23 PM

asks me questions about last six months when I have not played in a year

᲼

᲼•12/30/23, 5:24 PM

Hi, I have a question about the PUBG Rulebook for official competitions. There is a "Parent or Guardian Consent Form," but can people who are younger (13-14 years old) join, or is it only specific to people who are 16 or older?

Saba

SSaba Click to see attachment

Zuelle

Z

Zuelle•12/30/23, 5:25 PM

Try to click on the "Change verification method".

Dyno

D

Dyno•12/30/23, 5:25 PM

Please contact the customer service for further assistance, @unblessed5484. Refer to subpoint 5.4 in #faq for further information.

Zuelle

ZZuelle Try to click on the "Change verification method".

Saba

S

SabaOP•12/30/23, 5:27 PM

I did that

Saba

S

SabaOP•12/30/23, 5:28 PM

asks for a code to be sent to a number which I do not own

Saba

SSaba asks for a code to be sent to a number which I do not own

Zuelle

Z

Zuelle•12/30/23, 5:29 PM

We have already provided you a response. Kindly refer to that.

Saba

S

SabaOP•12/30/23, 5:29 PM

what response

Saba

S

SabaOP•12/30/23, 5:29 PM

you have provided nothing of actual help

Saba

S

SabaOP•12/30/23, 5:29 PM

nothing>

Saba

SSaba what response

Zuelle

Z

Zuelle•12/30/23, 5:31 PM

Zuelle

ZZuelle Hi, @Hejteri Owner Stjepan. :kirbydance: Is there a specific car skin that you a...

Hejteri Owner Stjepan

H

Hejteri Owner Stjepan•12/30/23, 5:32 PM

Idh any for now i want buy it

Hejteri Owner Stjepan

HHejteri Owner Stjepan Idh any for now i want buy it

Zuelle

Z

Zuelle•12/30/23, 5:35 PM

Cheaper ones can be found through: Crate — Workshop Supplies — Vehicle Upgrade/Modify Vehicle

There are 2 Crates for each classification; 2 Crates for Vehicle Upgrade & 2 Crates for Modify Vehicle.

Zuelle

ZZuelle Cheaper ones can be found through: Crate — Workshop Supplies — Vehicle Upgrade/M...

Hejteri Owner Stjepan

H

Hejteri Owner Stjepan•12/30/23, 5:36 PM

Yes thanks but i am speaking about Pagani and that types

Hejteri Owner Stjepan

HHejteri Owner Stjepan Yes thanks but i am speaking about Pagani and that types

Zuelle

Z

Zuelle•12/30/23, 5:40 PM

You have to acquire the upgradable vehicle skin first.

HERO

HHERO google play + email google play when i login > give me new account to create em...

HERO

H

HERO•12/30/23, 5:40 PM

seems no one had this issue before and discord not a real in game support , so i will try contact in game support

Zuelle

ZZuelle You have to acquire the upgradable vehicle skin first.

Hejteri Owner Stjepan

H

Hejteri Owner Stjepan•12/30/23, 5:41 PM

Yes ik that

Hejteri Owner Stjepan

HHejteri Owner Stjepan Yes ik that

Zuelle

Z

Zuelle•12/30/23, 5:44 PM

Is there anything else I can assist you with?

Zuelle

ZZuelle Is there anything else I can assist you with?

Hejteri Owner Stjepan

H

Hejteri Owner Stjepan•12/30/23, 5:44 PM

No its alot money for me to put on 1 skin and in mean time not be 100% sure i Will get it