To submit images or other supporting material as proof, you may upload them as an image/video to a w

To submit images or other supporting material as proof, you may upload them as an image/video to a website which can provide a shareable link (it is recommended to set the link’s permission to public) then include the link in the appropriate field with your answer as I have mentioned above.

Please contact the in-game customer service again as we are unfortunately unable to help you with account related issues any further through the community, @andreacappe.

andreacappe•1/1/24, 5:54 PM

Okay thanks sorry

Ddelfin To submit images or other supporting material as proof, you may upload them as a...

Johan•1/1/24, 6:08 PM

I want to ask one thing, if I submit an appeal later, there is a gacha screenshot that can be shared with the nickname I used before (because now the nickname has been changed), can that be one of the supporting files for the appeal?

Ddelfin Could you please elaborate?

hemo9!!•1/1/24, 6:08 PM

i pay uc code, whine i try to redem it, it show someone else use it

powerful_armadillo_65875•1/1/24, 6:15 PM

Screenshot_20231222_015330_com.tencent.ig.jpg

Ddelfin If you are not able to access your account because it is compromised, please rea...

powerful_armadillo_65875•1/1/24, 6:16 PM

Unfortunately, there is no such icon on the login screen

[

[90] Artin•1/1/24, 6:48 PM

I have an account issue that i need to chat online. Mind helping me?

[

[90] Artin•1/1/24, 6:49 PM

@delfin

ChiefChippy2•1/1/24, 6:49 PM

why is there 0bp and 0 exp for this match

ChiefChippy2•1/1/24, 6:49 PM

and also, the rp missions didn't seem to count.

ChiefChippy2•1/1/24, 6:50 PM

is this a bug or?

cata8854•1/1/24, 7:26 PM

@Moderator in hacked appeal for account when it says uc purchase amount does it mean how much uc we bought or how much dollars we spent for the Uc?

Hejteri Owner Stjepan•1/1/24, 7:42 PM

Where we can find QBZ?@delfin

Ppowerful_armadillo_65875 Unfortunately, there is no such icon on the login screen

delfinOP•1/1/24, 7:48 PM

Where did you download the game from?

JJohan I want to ask one thing, if I submit an appeal later, there is a gacha screensho...

delfinOP•1/1/24, 7:48 PM

Yes, anything that you think will be helpful.

[[90] Artin I have an account issue that i need to chat online. Mind helping me?

delfinOP•1/1/24, 7:50 PM

Could you please elaborate on your issue?

Ccata8854 @Moderator in hacked appeal for account when it says uc purchase amount does it ...

delfinOP•1/1/24, 7:52 PM

When you provide your past purchase records, you should only include the amount of UC you have purchased.

Abdo_Megahed•1/1/24, 8:00 PM

I want to play on hashtags on Taiwan pubg but I don't know how

Screenshot_2024-01-01-21-57-11-431_com.rekoo.pubgm.jpg

Abdo_Megahed•1/1/24, 8:06 PM

I can't choose region or play on any region

Ddelfin When you provide your past purchase records, you should only include the __amoun...

cata8854•1/1/24, 8:08 PM

Ok thanks

Ddelfin Yes, anything that you think will be helpful.

powerful_armadillo_65875•1/1/24, 8:19 PM

Can you help me? I lost my account

lib4n•1/1/24, 8:44 PM

I’m having a problem, I can’t access my pubgm account because I changed my phone number and I can’t get through second verification cause PUBGM uses my previous phone number, does anyone know how I can fix this problem?

HHejteri Owner Stjepan Where we can find QBZ?@delfin🐬

Hejteri Owner Stjepan•1/1/24, 9:33 PM

@delfin

bahoz•1/1/24, 9:42 PM

I have a question i bought another device but i want to add my phone number tomy acount log in it will be allowed or i must waiting some day ?

Abdo_Megahed•1/1/24, 9:45 PM

Why's no one answering people

bahoz•1/1/24, 9:47 PM

@delfin

Silver_Bias•1/1/24, 10:09 PM

need some help with my account

Silver_Bias•1/1/24, 10:10 PM

anyone?

Ddelfin Where did you download the game from?

powerful_armadillo_65875•1/1/24, 10:41 PM

The first time I downloaded the game in the United Arab Emirates, then in Morocco, and it was shipped more than once in the Emirates.

Gina Mann•1/1/24, 11:37 PM

I am on Ipad 7th Gen, IOS 17.2.
I upgraded yesterday to IOS 17 from 16.
Also acceditnly delted the game and re-installed.
Using the same Graphic settings as before the game FPS is not choppy.
How can I fix this?

Vico•1/2/24, 2:19 AM

Has pubg ever thought about allowing you to un upgrade a weapon skin and get partial materials back?

Ak god•1/2/24, 2:28 AM

Hello I want to refund

Vico•1/2/24, 3:45 AM

Hi in trying to switch between accounts and every time I switch and use password it says there is suspicious activity and makes me use verification is there a way to turn it off?

Ajit Kumar Verma•1/2/24, 4:09 AM

When next uc purchase gifts event coming

GGina Mann I am on Ipad 7th Gen, IOS 17.2. I upgraded yesterday to IOS 17 from 16. Also acc...

ArcNyte•1/2/24, 4:24 AM

It seems like a known issue for IOS. You can react to similar issue from #bugs with "

" and hope that it gets fixed soon.

ArcNyte•1/2/24, 4:32 AM

Meanwhile you can also try solutions from #faq 4.7 and see if it works.

Z•1/2/24, 4:53 AM

Any news on purchase gifts?:SnugPug:

ZZ Any news on purchase gifts?:SnugPug:

erfan•1/2/24, 5:05 AM

all the news is probably gonna be in #game-news

erfan•1/2/24, 5:05 AM

and updates n stuff will be added there

Eerfan all the news is probably gonna be in #game-news

Z•1/2/24, 5:05 AM

Alr :PeepoBlush:

HHejteri Owner Stjepan Where we can find QBZ?@delfin🐬

Zuelle•1/2/24, 5:15 AM

Hi, @Hejteri Owner Stjepan! :kirbydance: QBZ is made available to the majority of maps we have in-game but it is a common weapon in the map of Sanhok for your convenience.

Dyno•1/2/24, 5:15 AM

Please contact the customer service for further assistance, @powerful_armadillo_65875. Refer to subpoint 5.4 in #faq for further information.

Dyno•1/2/24, 5:16 AM

Please contact the customer service for further assistance, @alsumali. Refer to subpoint 5.4 in #faq for further information.

Bbahoz I have a question i bought another device but i want to add my phone number tom...

Zuelle•1/2/24, 5:17 AM

Hello there, @bahoz. It is allowed for as long as you haven't unlinked anything prior to linking the said phone number.

Dyno•1/2/24, 5:18 AM

We are unable to provide assistance if you do not ask a question or state a problem, @Abdo_Megahed. Remember to read through #faq before asking questions in the support channels.

Dyno•1/2/24, 5:18 AM

Please contact the customer service for further assistance, @Silver_Come. Refer to subpoint 5.4 in #faq for further information.

GGina Mann I am on Ipad 7th Gen, IOS 17.2. I upgraded yesterday to IOS 17 from 16. Also acc...

Zuelle•1/2/24, 5:21 AM

Hi, @Gina Mann. :4227bearpumpkin2: Please confirm of I understand it correctly. So you have upgraded to iOS 17.2 from iOS 16 & accidentally deleted the game but reinstalled.

You are still using the same Graphic settings but you get FPS drops like the game became choppy? :hmmok:

VVico Has pubg ever thought about allowing you to un upgrade a weapon skin and get par...

Zuelle•1/2/24, 5:23 AM

Hey there, @Vico. :kirbydance: Sounds like a good idea. However, it is not possible to degrade an upgradable weapon skin once it is upgraded but when you get the same skin twice you'll be able to acquire corresponding materials.

AAk god Hello I want to refund

Zuelle•1/2/24, 5:24 AM

Happy New Year, @AK GOD. :emoji_7: Refunds are not possible to be done in-game as all purchases are final.

VVico Hi in trying to switch between accounts and every time I switch and use password...

Zuelle•1/2/24, 5:25 AM

You may do this:

Sheraz Plays•1/2/24, 5:27 AM

To submit images or other supporting material as proof, you may upload them as an image/video to a w

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