R
Railway•5mo ago
Fontaine

WebApp Down, anyone else

my app is down! help!
17 Replies
Percy
Percy•5mo ago
Project ID: N/A
angelo
angelo•5mo ago
Hey @Fontaine -> #🚨|incidents, we are working to restore service. Are you trying to access your workload from a non-US location?
Fontaine
Fontaine•5mo ago
@Angelo I'm in the UK, I still cannot get access to mine or any of my clients webapps
angelo
angelo•5mo ago
Yep, lines up. Team is working on restoring access.
Fontaine
Fontaine•5mo ago
This is a nightmare, Im losing income and unable to work on multiple client projects after recommending the platform to them!
angelo
angelo•5mo ago
Still working on restoring access, and if you email us at billing@, we can work on getting you refunded for the cost. If it's helpful, I can also email your clients or give you a message detailing what went wrong and what we plan to do to make sure that something like this is unlikely again. Keep in mind, this is due to hostile traffic, although we have mitigations in place, they aren't foolproof, so we hope to also share a blogpost on what went down throughout the last few days. @Fontaine - can you confirm restoration?
Fontaine
Fontaine•5mo ago
Nope, still not working
nagnixblusa
nagnixblusa•5mo ago
Nope, all services which have a custom domain are failing
angelo
angelo•5mo ago
Okay- seems like we need to do the next step, which is regen the tables. One sec.
nightmarebegood
nightmarebegood•5mo ago
is it billing@railway.app @Angelo ?
angelo
angelo•5mo ago
yes
nightmarebegood
nightmarebegood•5mo ago
ty @Angelo , anyway to use cloudflare to use US based origin to reach non EU edge router ? 🙂
angelo
angelo•5mo ago
@nightmarebegood - seeing some recovery?
Fragly
Fragly•5mo ago
I can access all my sites again 🎉
angelo
angelo•5mo ago
@Fontaine - seeing recovery here?
Brody
Brody•5mo ago
incident has been mitigated, closing out salute
nightmarebegood
nightmarebegood•5mo ago
@Angelo ; all good, have some rest guys