R
Railway•5mo ago
Zack Plauché

Every single time you guys try to charge my card automatically it says it was unsuccessful...

I have to go to the website and make the payment directly otherwise you shut down my service. I don't want to think about if my website is up and running! Please fix your autorenewal charging function!
Solution:
going to second what fragly has said, please contact your bank and ask them if there are any blocks on reoccurring payments, after your bank has confirmed everything is good on your end, you can email billing@railway.app
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4 Replies
Percy
Percy•5mo ago
Project ID: N/A
Zack Plauché
Zack Plauché•5mo ago
N/A
Fragly
Fragly•5mo ago
Are you sure it's not an issue with your bank?
Solution
Brody
Brody•5mo ago
going to second what fragly has said, please contact your bank and ask them if there are any blocks on reoccurring payments, after your bank has confirmed everything is good on your end, you can email billing@railway.app
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