Hello, @bozo! If you are not able to reply to this ticket, you may need to submit a new request to the customer service and include the video recording in the the new ticket. To be able to do that, you will need to upload the video recording to a different platform such as YouTube and send the link to the video recording in your ticket. Please also try to include all the other necessary details regarding your issue in your ticket and a reference to the reply you have previously received from the customer service.
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