OUTAGE - Try again in 5 minutes (Code: 1313)

Hello! I am trying to upgrade my Workers plan, for some reason it was downgraded for some time with us noticing.

We're getting a number of 429s which we can't resolve without upgrading to paid Workers.

Is there someone who can help with fixing out account, as we get the following error when trying to do anything within it?

Try again in 5 minutes. Your account is undergoing maintenance right now. (Code: 1313)

Try again in 5 minutes. Your account is undergoing maintenance right now. (Code: 1313)

Thanks!

FrogeOP•3/14/24, 7:14 AM

Still an issue...

FrogeOP•3/14/24, 7:14 AM

FFroge Still an issue...

Creadth•3/14/24, 8:07 AM

https://www.cloudflarestatus.com/incidents/rgrksprf3h88

Cloudflare Dashboard issues

FrogeOP•3/14/24, 9:13 AM

Outage report removed... issue still not fixed...

FrogeOP•3/14/24, 9:15 AM

Erisa•3/14/24, 9:26 AM

?support

Flare•3/14/24, 9:26 AM

To contact Cloudflare Support about an issue, please visit the Support Portal and fill in the form on the portal. After submission, you will receive confirmation over email.

Some issues, such as Account or Billing related issues, cannot be solved by the community.
Any plan level (including Free plans) can open tickets for Account, Billing or Registrar ticket categories. Make sure to select the correct category to ensure it goes to the right place.
For more information on the methods by which you can contact Support for your plan level, see Contacting Cloudflare Support - Cloudflare Docs

FrogeOP•3/14/24, 9:27 AM

Yep, ticket created several hours ago, it was passed onto an engineer, hour later the outage report was added, now it's gone.

EErisa ?support

FrogeOP•3/14/24, 9:30 AM

We haven't received an update, only the status above link, which is now dead

FFroge Yep, ticket created several hours ago, it was passed onto an engineer, hour late...

Erisa•3/14/24, 9:34 AM

Whats the ticket number?

EErisa Whats the ticket number?

FrogeOP•3/14/24, 9:34 AM

3184679

Erisa•3/14/24, 9:34 AM

It relates to your individual account so I can't help here but I'll check the ticket

EErisa It relates to your individual account so I can't help here but I'll check the ti...

FrogeOP•3/14/24, 9:36 AM

If you can just someone internally to look at the ticket, that'd be amazing.

We're not serving a small number of people, and are actively trying to upgrade our account.

EErisa Whats the ticket number?

Creadth•3/14/24, 9:38 AM

I have the same issue, 3184668

OUTAGE - Try again in 5 minutes (Code: 1313)

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