ZPlease feel free to contact the in-game Customer Service regarding your concern, @7oda. :vickyyy_smile:
7I messaged them
ZPlease wait for a response within 14 business days. :SP_bunnyYES:
7Where will I be answered?
7The complaint was rejected. Where can I wait for a response and where will the response come to me?
Zhttps://discord.com/channels/393088095840370689/1220400066376761476/1220400261152112700 kindly refer to this.
7What else should I do? I'm sorry to bother you
ZNo worries! Just follow the instructions provided & wait patiently for a reply. :p_knod:
7No, the steps to enter the site sent to me and how to contact customer service
7zobel Can you help me and talk to someone and unblock my account?
ZUnfortunately, only the CS Team may provide you assistance regarding this matter. :sky_nonoOwO:
7Where is the team CS
7I want a group chat CS
ZPlease submit an account recovery claim from the login interface by selecting Help > Login Issue > Account Recovery > Submit Claim.
7There are only complaints about the hacked account and sending a report. I sent a report.There is no option to recover the account
QAccounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension, @7oda.
If you have any objections to claim results, please contact the customer service through https://support.pubgmobile.com/ or service@pubgmobile.com. If your issue is not resolved after receiving a response, you may create a post with a description, your numeric user identification and a screenshot of the customer service conversation through https://ptb.discord.com/channels/393088095840370689/1219166294105133086.
If you have any objections to claim results, please contact the customer service through https://support.pubgmobile.com/ or service@pubgmobile.com. If your issue is not resolved after receiving a response, you may create a post with a description, your numeric user identification and a screenshot of the customer service conversation through https://ptb.discord.com/channels/393088095840370689/1219166294105133086.
7Thank you, I posted as you told me
QYou're welcome, @7oda!
7Is there a hope To unblock my account
QYou may patiently for a response from Tencent.
7Yes, I can be patient for your sake and for the enjoyment of the game
7Thank you PUBG support team
