i got banned and i m not sure why. i just use exitlag.

hey i have been playing this game since 2020 never used cheats and i recently bought this pc and i have network issues from quite some time so i bought exitlag to reduce the lag. on friday i got banned i was not clear how but i did. i have invested so much in this id. i never used cheats. i have contacted support but i m getting error and no one has contact me back. plz i need to play this game as i have a lan tournament coming up next and i cant purchase pc right now coz i just did. @lyra help me out
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i got banned and i m not sure why. i just use exitlag. - VALORANT