Issue Of refund

Hello, customer. This is PUBG Mobile Support AMR, which always strives to provide accurate guidance to our customers. You have submitted an inquiry regarding restrictions on the use of your Battleground Mobile account. To submit an inquiry, you must attach the exact consent text and expected repayment date and time. We sympathize with your frustration, but we cannot accept your request because you did not provide the consent text and expected date and time for repayment, as we have informed you of several times. Repayment of the target product is possible, and if you would like to lift the ban on the account, please contact us again by attaching 'all' information in the form below. ※ To lift the suspension, you must agree to repay the entire canceled amount and retrieve the goods without going through PUBG Mobile Support. [Agree to lift suspension due to abuse of payment system] ▶▶ 1. Agree to repayment of the entire amount for which subscription was withdrawn (refunded) without PUBG Mobile Support and collection of the relevant goods: ▶▶ The correct consent statement is ‘I agree to repayment of the entire amount for which I canceled my subscription (refund) without going through PUBG Mobile Support and to the recovery of the relevant goods Hi I facing this problem because I was purchased uc then google was made automatically Refunde all amount now they ban my account and say if you need unban your account you must pay those all amount again entire amount but how i can do it in game they always replying me some message
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33 Replies
Jannatmirza
Jannatmirza2mo ago
Reply me
Piston
Piston2mo ago
As per the terms of service, you cannot refund a purchase after it has been successfully made. Please refer to PUBG MOBILE’s terms of service for further information. Should you need further assistance, please contact the in-game customer service.
Jannatmirza
Jannatmirza2mo ago
The first message was from the game and they always sending me same message but don't told to me how i can refund which way that is issue please give me instructions how i can repayment to pubg back Hello, customer. This is PUBG Mobile Support AMR, which always strives to provide accurate guidance to our customers. You have submitted an inquiry regarding restrictions on the use of your Battleground Mobile account. To submit an inquiry, you must attach the exact consent text and expected repayment date and time. We sympathize with your frustration, but we cannot accept your request because you did not provide the consent text and expected date and time for repayment, as we have informed you of several times. Repayment of the target product is possible, and if you would like to lift the ban on the account, please contact us again by attaching 'all' information in the form below. ※ To lift the suspension, you must agree to repay the entire canceled amount and retrieve the goods without going through PUBG Mobile Support. [Agree to lift suspension due to abuse of payment system] ▶▶ 1. Agree to repayment of the entire amount for which subscription was withdrawn (refunded) without PUBG Mobile Support and collection of the relevant goods: ▶▶ The correct consent statement is ‘I agree to repayment of the entire amount for which I canceled my subscription (refund) without going through PUBG Mobile Support and to the recovery of the relevant goods.’ 2. Repayment amount and product 180+10 Unknown Cash / 3,300KRW 180+10 Unknown Cash / 3,300KRW 180+10 Unknown Cash / 3,300KRW 180+10 Unknown Cash / 3,300KRW 60 Unknown Cash / 1,100KRW 60 Unknown Cash / 1,100KRW 60 Unknown Cash / 1,100KRW 60 Unknown Cash / 1,100KRW 60 Unknown Cash / 1,100KRW 60 Unknown Cash / 1,100KRW (All products for which you have withdrawn your subscription must be repaid and must not be consumed after acquisition.) 3. Estimated repayment date and time (maximum 1 day from Monday to Thursday, excluding weekends/public holidays) ▶▶ Please enter the number That is from customer service always same message sending me but not told to me how i can repayment please told to me I need your help
Piston
Piston2mo ago
You need to repurchase the UC that you have refunded. It will be automatically deducted and you will receive an in-game mail when it does.
Jannatmirza
Jannatmirza2mo ago
But issue is that my account is ban how i can repurchase uc again? Is send messages to customer service team in game that I say unban my account to repurchase uc ? That ? Right
Piston
Piston2mo ago
You can repurchase the UC once you can login again.
Jannatmirza
Jannatmirza2mo ago
I understand but my account is ban for 10 years that . So I wait for 10 years ?
Jannatmirza
Jannatmirza2mo ago
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Jannatmirza
Jannatmirza2mo ago
Refund was made automatically from Google Even i don't know how to refund!
Jannatmirza
Jannatmirza2mo ago
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Jannatmirza
Jannatmirza2mo ago
The message from Google and they ban my account unknown reason and refunded me entire amount which i was purchased uc and some more things
Piston
Piston2mo ago
You may use the File Claim option when logging into the game if you would like to appeal your suspension. Please understand that we only provide support for the global English version of PUBG MOBILE. You can communicate with the customer service regarding your concern.
Jannatmirza
Jannatmirza2mo ago
Yes but they system is same . Just little more instructions then I will be do the filme claim I just open the game and appeal to unban my account and i repurchase uc all amount Right?
Piston
Piston2mo ago
Please correspond with the customer service within the game for further assistance.
Jannatmirza
Jannatmirza2mo ago
Read that from pubg
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Jannatmirza
Jannatmirza2mo ago
I didn't send full message because it's to long Please just told me clearly Iam apologize for taking your time But now told to me what I do right now they always sending me that same message and just changing data since 20 march we have that issue And entire message on 3 screenshots . They always sending me that message since 20 march and I don't know what i do
Jannatmirza
Jannatmirza2mo ago
First screenshot
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Jannatmirza
Jannatmirza2mo ago
Second screenshot
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Jannatmirza
Jannatmirza2mo ago
3 screenshot
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Jannatmirza
Jannatmirza2mo ago
I copy if and put to my WhatsApp Please if you here why I come here . Since 20 march they was sending me that message I say I'm ready to repurchase but how i can repurchase they again sending me that same message which was on screenshot. Just changing data in Why I come here that is reason in game support is not helping me actually Are you here Please Did you here ?
Piston
Piston2mo ago
@Jannatmirza
Jannatmirza
Jannatmirza2mo ago
Please 😔 Why you not understand customer service in game is sending me same message always This message from customer service in game ! They message was to long I divide to 3 screenshot 3 screenshot of message from customer service They always send me same message since 20 march first sir check all 3 screenshot those messages what they say then after give me instructions
Piston
Piston2mo ago
You need to contact and ask the customer service for further instructions. We only provide support for the global English version of PUBG MOBILE, and not other versions.
Jannatmirza
Jannatmirza2mo ago
It's global! ?
Piston
Piston2mo ago
You are using the KR/JP version of PUBG MOBILE.
Jannatmirza
Jannatmirza2mo ago
Yes but even I know here no anybody can help me But I was thinking pubg and Krjp system is same at least they give me instructions how i can do RightNow That why I come even i members discord since 2022
Piston
Piston2mo ago
@Jannatmirza
Jannatmirza
Jannatmirza2mo ago
Ok
Piston
Piston2mo ago
You need to ask the support agent for instructions.
Jannatmirza
Jannatmirza2mo ago
Last question did you know Krjp discord server for more help ? Yes indeed agent of Krjp Did you know any official discord of Krjp ? To I contact them please for help me agent
Piston
Piston2mo ago
Unfortunately, there is no Discord server for that version. Please use the in-game customer service for further assistance.
Jannatmirza
Jannatmirza2mo ago
Jannatmirza
Jannatmirza2mo ago
@Piston Just watch this video of all chats then I hope you will understand more and clearly why I come here even i know that are global and Krjp but I come here with that Maybe they know the system is same @Piston Did you check still? They reply me again with same word's Hello, customer. This is PUBG Mobile Support AMR, which always strives to provide accurate guidance to our customers. We have received another inquiry from you due to restrictions on the use of your Battleground Mobile account. As we have informed you of several times, we cannot accept your application because you did not attach the correct consent text. ▶▶ The correct consent phrase is ‘I agree to the ‘repayment’ of the entire amount for which the subscription was withdrawn (refunded) without going through PUBG Mobile Support and the recovery of the relevant goods.’ Repayment of the target product is possible, and if you would like to lift the ban on the account, please contact us again by attaching 'all' information in the form below. ※ To lift the suspension, you must agree to repay the entire canceled amount and retrieve the goods without going through PUBG Mobile Support. [Agree to lift suspension due to abuse of payment system] ▶▶ 1. I agree to repayment of the entire amount for which I canceled my subscription (refund) without going through PUBG Mobile Support and to the recovery of the relevant goods: (Please fill out the consent form.) Please just told to me what I attach from those ? Hello, customer. This is PUBG Mobile Support AMR, which always strives to provide accurate guidance to our customers. We have received another inquiry from you due to restrictions on the use of your Battleground Mobile account. As we have informed you of several times, we cannot accept your application because you did not attach the correct consent text. ▶▶ The correct consent phrase is ‘I agree to the ‘repayment’ of the entire amount for which the subscription was withdrawn (refunded) without going through PUBG Mobile Support and the recovery of the relevant goods.’ Repayment of the target product is possible, and if you would like to lift the ban on the account, please contact us again by attaching 'all' information in the form below. ※ To lift the suspension, you must agree to repay the entire canceled amount and retrieve the goods without going through PUBG Mobile Support. [Agree to lift suspension due to abuse of payment system] ▶▶ 1. I agree to repayment of the entire amount for which I canceled my subscription (refund) without going through PUBG Mobile Support and to the recovery of the relevant goods: (Please fill out the consent form.) 2. Repayment amount and product 180+10 Unknown Cash / 3,300KRW 180+10 Unknown Cash / 3,300KRW 180+10 Unknown Cash / 3,300KRW 180+10 Unknown Cash / 3,300KRW 60 Unknown Cash / 1,100KRW 60 Unknown Cash / 1,100KRW 60 Unknown Cash / 1,100KRW 60 Unknown Cash / 1,100KRW 60 Unknown Cash / 1,100KRW 60 Unknown Cash / 1,100KRW (All products for which you have withdrawn your subscription must be repaid and must not be consumed after acquisition.) 3. Estimated repayment date and time (maximum 1 day from Monday to Thursday, excluding weekends/public holidays) ▶▶ Please enter the number of days on which repayment can be made starting from 2024-04-29 (Monday) in the form of ""Year-Month-Day"". (All products must be repaid on the relevant date and must not be consumed after acquisition.) ※ Please understand that processing may be delayed on the requested date as inquiries are processed sequentially. ※ If information about abuse of the payment system is later confirmed, the suspension cannot be lifted. thank you Now, everywhere is a battleground ---------------------------------------------- PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE