for the icons the issue is 100% in the user folder and might be a broken icon theme if they cant fig

for the icons the issue is 100% in the user folder and might be a broken icon theme
if they cant figure it out the least destructive thing they can do is make a new admin user, log in to that use rand transfer their stuff (but not
.config
,
.cache
or
.local
to their new user) and then at a later point remove the old user (the alternative is a reinstall)

for the pins, they can either rebase to an older image and back to stable and that might fix the pinning and give them back
ostree:1
but not sure since i have not seen anyone remove that before
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