got charged after canceling
I downgraded my account to free and still got charged I haven’t used my database at all, yet i still got charged what do I do. I couldn’t contact support because I downgraded but I still got charged.
5 Replies
deep-jade•2y ago
Hey Jake, do you mind sharing your email with me in a DM? I notified our support team
exotic-emeraldOP•2y ago
@Mahmoud It won’t let me dm you
stormy-gold•2y ago
@Jake , if you can't share your email via dm, may I ask you to send an email to support@neon.tech? It will create a support ticket, and we'll look into this. Please specify there the email address that you use for Neon.
equal-jade•2y ago
Jake - you can email me mike@neon.tech with the details
deep-jade•2y ago
Alla mentioned that Jake already reached out