cant file claim for unfair ban

I cant find any penalties regarding my ban
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Solution
Hello, @xfaizx! Accounts are suspended for violating PUBG MOBILE's terms of service. Please contact the customer service through in-game or by sending an e-mail to service@pubgmobile.com if you need assistance regarding this.

If your issue is not resolved after receiving a response, you may create a post with a description, your numeric user identification and a screenshot of the customer service conversation on the official support subreddit.
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