Updating email address that I no longer have access to?

Hi all. I can't seem to figure out how to update my email address, when I no longer have access to the original email address I used to verify the account. I also can't create support tickets without verifying the email address again. Help!

DUCKING OVERLORDOP•6/17/24, 3:47 AM

{"success":false,"errors":[{"code":1000,"message":"SSO failed. Please verify your email before sign in the support site"}],"messages":[],"result":null}

This is the error I get when I attempt to access the ticket I previously created

Flare•6/17/24, 3:53 AM

These links may help, but they only work when logged out. You can always use an Incognito Window or a Private Window to ensure you're logged out.

If you know the email: https://dash.cloudflare.com/forgot-password
If you know the email and have 2FA issues: https://dash.cloudflare.com/login-help
If you don’t know the email: https://dash.cloudflare.com/forgot-email

DUCKING OVERLORDOP•6/17/24, 3:55 AM

If you know the email and have 2FA issues: https://dash.cloudflare.com/login-help
<<< that might work, I'll give it a try

DUCKING OVERLORDOP•6/17/24, 3:56 AM

I did already use this form once @FloppyDisk

i cannot access the ticket system to see a response

DUCKING OVERLORDOP•6/17/24, 8:54 PM

The email was disabled years ago. How else can I prove it's my account? I've had it for many years. Moving everything is a nightmare.\

DUCKING OVERLORDOP•6/17/24, 8:54 PM

You guys don't have a recovery email option available

DDUCKING OVERLORD I did already use this form once @FloppyDisk 💾 - i cannot access the ticket sys...

Chaika•6/17/24, 8:59 PM

you can't use login help with the "I cannot receive e-mail to this address" box?

Chaika•6/17/24, 8:59 PM

DUCKING OVERLORDOP•6/17/24, 9:00 PM

Could you please reply to this thread/email from the email address that you wish to disable 2FA? For the protection and security of your account, we need to be extremely careful before disabling this feature on a customer's account. We need the confirmation first from the email address that you wish to disable 2FA.

The security of your account is a major priority to us and again our sincere apologies for the added delay here.

DUCKING OVERLORDOP•6/17/24, 9:00 PM

That was the response I got. I certainly can't reply from the email address I can't access

Chaika•6/17/24, 9:01 PM

Can you reply saying so?

DUCKING OVERLORDOP•6/17/24, 9:01 PM

I did

Chaika•6/17/24, 9:01 PM

my understanding is there is other ways to verify if you have access to the origin behind one of the websites in that account for example

DDUCKING OVERLORD I did

Chaika•6/17/24, 9:01 PM

did you get a reply with the same thing, or just waiting?

DUCKING OVERLORDOP•6/17/24, 9:01 PM

I'm just trying to get my Home Assistant running with google home :X lmfao

CChaika my understanding is there is other ways to verify if you have access to the orig...

DUCKING OVERLORDOP•6/17/24, 9:01 PM

happy to do that

CChaika did you get a reply with the same thing, or just waiting?

DUCKING OVERLORDOP•6/17/24, 9:01 PM

just waiting now

Chaika•6/17/24, 9:02 PM

ah ok

Chaika•6/17/24, 9:02 PM

you don't have the password/2fa, or access to the email?

DUCKING OVERLORDOP•6/17/24, 9:02 PM

Access to the email

DUCKING OVERLORDOP•6/17/24, 9:02 PM

When I try to do things like view my support tickets, create api keys, or authorize a callback it says 'email verification needed'

Chaika•6/17/24, 9:03 PM

you have stuff on that account, but never verified your email up to the point you lost it?

Chaika•6/17/24, 9:03 PM

there's actions which require you to verify email, would have thought you'd hit one of those before you lost it

DUCKING OVERLORDOP•6/17/24, 9:04 PM

I'm sure I already did years ago. I've had the account since probably 2009 or something

DUCKING OVERLORDOP•6/17/24, 9:04 PM

At some point between my last verification and now, I closed the business the email address is tied to

Chaika•6/17/24, 9:04 PM

on the surface you'd think it'd be an easy ask though "Please switch my email from one I never verified to one I do have access to, I have access to the account itself" but just gotta have them do it

DDUCKING OVERLORD At some point between my last verification and now, I closed the business the em...

Chaika•6/17/24, 9:04 PM

hmm it shouldn't ever expire, weird

DUCKING OVERLORDOP•6/17/24, 9:05 PM

Indeed, it's never been a problem til now cuz I've only done relatively basic things like DNS

Updating email address that I no longer have access to?

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