Cannot login
I can't log in using my GooglePlay account, and this issue only occurs on my device. When I try to log in on another device, I can log in using GooglePlay games.
Solution:Jump to solution
Please perform a routine repair of the game from the login menu, clear game cache and reset the device app preferences and network settings through device Settings > System > Reset phone > Reset app preferences/Reset Wi-Fi settings. Please also check if you have the developer options enabled for the device and disable the developer options. Restart your device and try to log in again, @Allan Runcandel.
10 Replies
Hello, @Allan Runcandel! Can you please change your game language to English and share another screenshot of the issue you have encountered? Please also mentioned the device you are using.
I use the Infinix Note 40 device
What is your country, @Allan Runcandel?
Indonesia
And from where did you download the game, @Allan Runcandel?
PlayStore
Can you check for Google Play Store update, @Allan Runcandel? If it is available, try to update Google Play Store first, and then try to log in again.
My Google Play Store is up to date
Solution
Please perform a routine repair of the game from the login menu, clear game cache and reset the device app preferences and network settings through device Settings > System > Reset phone > Reset app preferences/Reset Wi-Fi settings. Please also check if you have the developer options enabled for the device and disable the developer options. Restart your device and try to log in again, @Allan Runcandel.