regarding my hacked I'd

My id has been hacked, i submitted a claim with relevant detailed information but still I dont know why they refused to give my id back
Can anyone suggest me a way to get my id back I have purchase proofs and other information regarding my id:(
#requests #social-events
Solution
Your ticket will be declined if you are unable to accurately provide all the information that the in-game customer service have requested from you, or that it does not match with what they have. You will have to cross-check again, or else they will not be able to assist you any further.
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