Cannot Purchase
Description
I try to upgrade the free plan to Access (3 usd/month), but unable to purchase.
The procedure just stucked at the final step.
Timestamp
Thu, 01 Aug 2024 03:21:30 GMT
Steps to reproduce
- Settings -> Account -> Update Plan
- Access -> Select plan
- Fill user amount (100) -> Proceed to payment
- Set payment details -> Next
- Confirm the plan and click Purchase
- Nothing happens, and I found a failed request in devtools (see "Relevant output")
- Change credit card in upgrade process
- Set payment details at Settings -> Payment
- Set payment details at Settings -> Payment with Paypal
- Log out and Log in again
- Use different browsers
Relevant output
response of the failed request:
{
"success": false,
"errors": [
{
"code": 1210,
"message": "Add a payment method before purchasing. Your account does not have an active payment method."
}
]
}
