Account Recovery Issue
Phone number on account is currently deactivated and cant recieve messages to get verification code for secondary verification when logging in
My ID in game is 51380431753
Username MvpLightning57
Here's proof I spent money on the game
My ID in game is 51380431753
Username MvpLightning57
Here's proof I spent money on the game
Solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
Reddit
PUBG MOBILE's official subreddit to help the community maintain a better account environment, fully supported by the Tencent operations team!
