Hacker successfully claimed my account
I havent played in a while for about a year or so and when I logged into my account today using my google email ad my account is gone and i have to start over again, the things i spent and everything gone. Ive added screenshots of the attempts theres like 12 of these in my mail so i just add one of the attempted email. If mods want more info of my account please message me so i can give my email and uid number. Question is how do i recover it now when it says that someone has successfully recovered my account for the past 3 months? there's no time indication on when will be the next time i can recover it
Solution
Please contact the customer service for further assistance with lost or stolen accounts.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
If your issue is not resolved after receiving a response, you may create a post through https://ptb.discord.com/channels/393088095840370689/1219166294105133086 with a description, your numeric user identification and a screenshot of the customer service conversation. Please note that you will need to submit the support requests through the official support subreddit for now.
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