Customer getting blocked by the "manage definite bots" WAF rule. Should I let them through?
I've got a scenario where a customer is complaining about not being able to access our site, but the Security Events log tells me they are flagged as "manage definite bots."
How accurate is this identification? Should I make an exception here in my WAF, or is this likely a customer that's got a bot on their IP, who is also trying to buy something from our site?
How accurate is this identification? Should I make an exception here in my WAF, or is this likely a customer that's got a bot on their IP, who is also trying to buy something from our site?
