My account has been stolen
"My PUBG Mobile account was stolen. I recovered my Twitter account, but since the email and phone number have been changed, I can't create a request. Therefore, I sent an email to noreply-support@pubgmobile.com. I provided all my information and receipts accurately. Will I be able to achieve a positive result regarding this issue?"
Solution
You may try submitting an Account Recovery request from the login menu of the game using the Help option located at the top right side of the screen when the cooldown ends.
Make sure that you submit your claim on the device you used most frequently to log into the game and provide as many information as possible.
If your issue is not resolved after receiving a response, you may create a post with a description, your numeric user identification and a screenshot of the customer service conversation on the official support subreddit.
Make sure that you submit your claim on the device you used most frequently to log into the game and provide as many information as possible.
If your issue is not resolved after receiving a response, you may create a post with a description, your numeric user identification and a screenshot of the customer service conversation on the official support subreddit.
